TeamDynamix Events

Join us at an upcoming event to gain new skills, expand your network and connect with the TeamDynamix Community.

Upcoming Events

TeamDynamix Solutions

Speakers

Andrew Graf
Chief Product Officer
TeamDynamix

WEBINAR

Data Integration & Enterprise Automation

Thursday, July 29 | 3pm ET / 12pm PT

TeamDynamix iPaaS: No-code Data Integration & Automation can help you get started quickly with automating processes like onboarding and password resets.  

 

Integrate and transform data between your ERP, CRM, SIS and more with pre-built connectors to systems like Workday, AWS, AD, Azure, Twilio, Ellucian, MUNIS, Salesforce, SendGrid, Twilio and more. Attend the live webinar & iPaaS demo to see automation take off!

  • Automate ticket assignment & routing
  • Self-service Portal automation & ticket routing
  • Active Directory Updates
  • Onboarding Employees
  • User / Group Management

Speakers

Adam Crichlow
IT Service Desk Manager
Ellsworth Adhesives

Andrew Graf
Chief Product Officer
TeamDynamix

WEBINAR

Making Enterprise Service Mgmt. a Reality

Tuesday, July 30 | 1pm ET / 10am PT

In a recent market study conducted with InformationWeek, findings illustrate that IT leaders are looking to mitigate IT team resource drain through ITSM modernization. By expanding ITSM across the enterprise together with automation, these leaders are further able to optimize their teams by reducing inefficiencies and manual tasks.

 

Key building blocks for ESM include increasing the use of automation, enterprise integration, custom portals and Conversational AI (chat). However, some challenges remain around both staffing and budget constraints, which is driving an increase adoption of no-code platforms for true ESM deployment.

 

Learn how no-code ITSM/ESM platforms are changing how teams like HR, Marketing, Facilities, Legal and more are able to quickly adopt, deploy and even administer the platform. In this webinar, we’ll go over:

  • Value of a no-code platform for ESM
  • Creating custom workflows, forms, and fields
  • Deploying a stellar service portal
  • Reducing IT team resource drain with automation
  • Gaining buy-in for true ESM deployment

Speakers

Andrew Graf
Chief Product Officer
TeamDynamix

WEBINAR

From Manual to Modern: Addressing Tech Challenges with IT Service Management

TUESDAY, AUGUST 13 | 2pm ET / 11am PT

State and local governments are feeling the pressure to deliver superior online services for their constituents. To meet these digital service demands, agencies are launching numerous applications and portals. However, many of these organizations struggle to fill open IT positions, which slows down modernization efforts and overloads existing IT teams. IT Service Management (ITSM) can alleviate these workforce gaps. A cloud-based ITSM strategy gives resource-constrained organizations an efficient, holistic way to solve their tech challenges.

Join Government Technology and TeamDynamix for an insightful webinar where we’ll delve into the latest findings from the Center for Digital Government’s national survey of state and local IT professionals. We’ll uncover actionable steps to enhance your IT operations and solve your service and project management challenges.

Here’s what’s in store:

  • Actionable Insights: Discover practical ways to streamline IT service management – from adopting no-code to leveraging automation – enhancing service delivery for both employees and the public.
  • Expert Analysis: Gain access to data-driven insights from a national survey, highlighting common challenges and innovative solutions in ITSM.
  • Resource Optimization: Learn how cloud-based ITSM strategies can help bridge workforce gaps, making your IT operations more efficient and effective.
TeamDynamix Solutions

Speakers

Bill Kleyman
Tech Enthusiast &
Digital Solutions Strategist

 

Andrew Graf
Chief Product Officer
TeamDynamix

WEBINAR

Making ESM a Reality

TUESDAY, AUGUST 20 | 2pm ET / 11am PT

IT leaders are striving to alleviate IT team resource drain through IT Service Management (ITSM) modernization. By extending ITSM across the enterprise and incorporating automation, these leaders can optimize their teams by minimizing inefficiencies and manual tasks.

Join us for an insightful webinar where we will explore how you can make Enterprise Service Management (ESM) a reality. We are excited to have Bill Kleyman, a tech enthusiast and digital solutions strategist with over 15 years in enterprise technology, share his unique insights. Come learn how these no-code ITSM/ESM platforms are transforming team operations and empowering departments to quickly adopt, deploy, and manage their service management solutions effectively!

  • Value of a no-code platform for ESM
  • Creating custom workflows, forms and fields
  • Deploying a stellar service portal
  • Reducing IT team resource drain with automation
  • Gaining buy-in for true ESM deployment

Archived Events

TeamDynamix Solutions

Speakers

Sandi Conrad
Principal Advisory Director
Info-Tech Research Group

Andrew Graf
Chief Product Officer
TeamDynamix

WEBINAR

Supercharge IT Service Management

Many IT service desks are bogged down by repetitive tasks such as user management, onboarding, and name updates. Very few organizations effectively use integration and workflow platforms to automate these processes. Why is this so challenging, and how can your organization kickstart its automation journey? Join us to find out how you can overcome these obstacles and significantly improve your IT service delivery.

  • ITSM Automation Challenges: Common hurdles that can prevent effective automation
  • Benefits of Automation & Integration: Streamline processes, save time, and reduce resource drain
  • Low-Code / No-Code: Benefits of implementing an easy and user-friendly ITSM platform

Speakers

Ralph Boethling
ITS Senior Programs Mngr
San Francisco Health Plan

Andrew Graf
Chief Product Officer
TeamDynamix

ON-DEMAND WEBINAR

Smart Service Management

With increased demand from IT teams, leaders are looking for ways to drive efficiencies through Smart Service Management.  From improved self-service to automation to the use of Conversational AI, leaders are adopting modern ITSM platforms to enhance team performance.  Attend this webinar to get real-life examples of how teams are expediting response time, decreasing team drain, and increasing self-service adoption.  Ralph Boelthing, Senior Programs Manager of San Francisco Health Plan (SFHP) will be joining us as we unpack strategies to reduce manual toil and IT drain while increasing self-service adoption and time spent on meaningful end-user support. With over 40 years of experience in IT organizational leadership, Ralph brings a lot of insight to the discussion.

  • Stop spinning your wheels on manual processes
  • Drive self-service adoption with stellar portals
  • Adopt Conversational AI to reduce ticket volume
  • Go beyond IT for full enterprise service expansion

Speakers

Abigail Ferguson
Customer Success Manager
City of Madison IT

Jon Rike
Chief Information Officer
City of Dayton

Andrew Graf
Chief Product Officer
TeamDynamix

ON-DEMAND WEBINAR

IT Service Excellence in the Public Sector

From adopting ITIL to embracing automation, learn how IT leaders in the public sector are improving IT Service Desk outcomes. Join for a discussion with Abigail Ferguson, Customer Success Manager for Madison, Wisconsin, and Jon Rike, CIO for Dayton, Ohio, as they share their journeys.

A recent national survey conducted by the Center for Digital Government (CDG) among state and local government IT professionals revealed that only 38% of respondents have either adopted or are in the process of adopting the IT Infrastructure Library (ITIL) framework. The survey also highlights that government IT teams are still grappling with manual service desk tasks along with the mounting workloads and complexity of their current ITSM, compounded by staffing and budget constraints.

  • Key challenges for public sector IT teams
  • Top areas for IT service automation in the public sector
  • IT Infrastructure Library (ITIL) adoption and its impact on service desk operations
  • Incorporating AI to reduce ticket volume and enhance efficiency
  • The benefits of a no-code/low-code ITSM platform

Speakers

Rachel Lockett
Pohlad Companies

Andrew Graf
Chief Product Officer
TeamDynamix

ON-DEMAND WEBINAR

CIOs Guide to IT Automation

Extensive automation and the ability to frequently change strategies are critical to surviving and thriving in today’s hyper-competitive markets. In this virtual event, learn how automation technologies are evolving; how real organizations are using automation to find value and regroup to meet challenges; and where it can transform NetOps, SecOps, and business processes to win the enterprise hunger games.

  • Automation use cases
  • How automation drives competitive advantages and innovation
  • How automation fuels retention strategies
  • How no-code is changing how we automate
  • Why automation increases production speed and efficiency

Speakers

Bill Kleyman
Digital Solutions Strategist

Andrew Graf
Chief Product Officer
TeamDynamix

ON-DEMAND WEBINAR

Making Enterprise Service a Reality

In a recent market study conducted with InformationWeek findings illustrate that IT leaders are looking to mitigate IT Team Resource Drain through ITSM Modernization. By expanding ITSM across the enterprise together with automation, these leaders are further able to optimize their teams by reducing inefficiencies and manual tasks.

 

Key building blocks for Enterprise Service Modernization include increasing the use of automation, enterprise integration, custom portals and Conversational AI (chat). Key challenges remain around both staffing and budget constraints, which is driving an increase adoption of no-code platforms for true enterprise service management deployment.

 

Learn how no-code ITSM/ESM platforms are changing how teams like HR, Marketing, Facilities and Legal are able to quickly adopt, deploy and even administer the platform. From quickly building automations to creating integrations across enterprise systems, IT leaders are leveraging no-code platforms to expedite process improvements while reducing the time resources are spending on manual tasks. With a no-code platform, you can easily create new workflows, forms, fields and spin up new applications for various teams such as HR and Facilities – without the need for coding.

  • Value of a No-Code Platform for ESM
  • Creating custom workflows, forms, fields
  • Deploying a stellar service portal
  • Reducing IT Team
  • Resource Drain with Automation
  • Gaining buy-in for true ESM deployment

Speakers

Sandi Conrad
Principal Advisory Director
Info-Tech Research Group

Andrew Graf
Chief Product Officer
TeamDynamix

ON-DEMAND WEBINAR

Radical Automation

Are you ready to put time back in the day of your service desk? If you consider how much time is being spent on mundane, manual tasks that can be radically automated, you will find that you have a path forward. Join us as Info-Tech Research Advisory Director, Sandi Conrad and TeamDynamix Chief Product Officer, Andrew Graf dive in and outline the playbook for how you can radically automate service desk tasks.

  • Learn how to identify the top areas to automate
  • Take a deep look at onboarding workflows
  • Supercharge ticket triage & workflows
  • Learn how to integrate enterprise systems

Experience TeamDynamix Today

Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.