As a guiding framework, Information Technology Infrastructure Library (ITIL) functions to help IT services keep pace with the organization’s needs and goals. As the spread of digital transformation occurs across various sectors, the adoption of ITIL best practices can help organizations stay focused on their IT goals and consistently provide exceptional service to their customers and users.
ITIL best practices cover a vast range of fields when it comes to assisting IT service management. Here’s a quick overview of where ITIL is applicable:
It’s projected IT spend will reach unparalleled levels in the coming years as organizations gear up for accelerated adoption of advanced technology initiatives. This is driving many organizations to find ways to improve IT maturity and streamline internal processes to manage the influx of demand. Managing resources in this environment while ensuring clear and valid communications among stakeholders is a unique challenge.
In a TeamDynamix Pulse Study, 44% of participants ranked their IT service’s following of ITIL best practices on the lower end of the IT maturity scale. As a set of practices that provides practical and strategic guidance for IT service management, the main goal of ITIL is to improve the business service. The business service will be enhanced when its support system—the specialized capabilities of the process, people, suppliers, and technology—is optimized. Providing a self-service solution to ITSM is a consistent hurdle for many organizations. A lack of a self-service solution remains on the low end of the IT maturity scale (levels 1 or 2). That is where ITIL comes into the picture.
Putting in place ITIL’s change management process helps mitigate unforeseen issues and downtime that arise from inadequate planning (or lack thereof) and controls. By documenting changes, organizations can stop the rise of significant—and often avoidable—issues.
Adopting ITIL best practices can lead to massive success and benefits for your organization across the board. The ITIL Glossary gives a good look of the implementation, management, and quality of IT services that meet a company’s needs. By choosing a robust set of ITIL best practices, you can foster strength between the core functions of your organization and the IT services and develop a more even keel approach to the service environment throughout a state of constant changes.
Want to hear more about ITIL best practices? Watch top CIOs explain the difference between simply adopting ITIL and truly embracing it, including the roles education, technology and institutional support play in the overall vision.
Editor’s note: This post was originally published in June 2020 and has been updated with new information.
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