When utilized correctly, IT Service Management (ITSM) can provide a multitude of benefits for your company. That’s why when shopping for ITSM software, it’s so important to make sure you choose a provider that checks all the most important boxes.
SoftwareReviews, a peer-review platform from Info-Tech, has published its 2025 report ranking IT Service Management software companies within the enterprise and mid-market ITSM categories.
In the report, they share key drivers that organizations look for in an ITSM platform, as well as the scores and rankings that each company received for a variety of factors. Included in this report is the 2025 ITSM quadrant.
Top of Quadrant ITSM Vendors – What Organizations Want
According to the report, organizations that invest in software, whether it be for ITSM or something else, simply want that software to provide business value. They want it to solve the problem it was purchased to solve because this leads to a clear ROI, more satisfied users and higher productivity. Along with value comes cost and having a low total cost of ownership is essential with SaaS. People are only willing to pay so much, so when they do decide to spend their money on a product, it needs to hold a certain amount of value.
One factor that directly correlates to the business value provided is the ease of use. With limited resources, many companies list usability and intuitiveness as critical when it comes to ITSM software.
Another factor that can increase or decrease a product’s value is innovation and improvements.
Data from over 50,000 users shows that satisfaction is often at its highest in the first year of implementation and declines afterward. The best ITSM platforms will continually improve and focus on innovation so that customer satisfaction doesn’t decline year after year.
Customers also want a platform that will have a high emotional footprint, according to Info-Tech.
In the ITSM market, A strong vendor relationship will be one where the provider actively ensures its customers are using its tools effectively, continuously invests in its products to respond to market needs and actively engages in customer-centric service, contracting and problem resolution practices.
Capturing the emotional responses a customer has to their vendor is important to measure because in many cases the emotional values are more strongly correlated to overall satisfaction than features or capability metrics alone.
Looking at specific IT Service Management features and capabilities, the following were deemed to be the five key differentiators when making comparisons between different vendors:
- Radical Integration and Automation to reduce manual processing.
- Conversational AI to enable end users to take action from the chat.
- Make Enterprise Service Management (ESM) a reality with easy-to-deploy applications without technical resources.
- No-code platform design for fast deployment of new workflows, forms and integrations.
- Integrations will become more and more necessary as you start to expand across the enterprise – be sure that you can connect to any enterprise platform.
How TeamDynamix Measures Up in Numbers
First, let’s look at how TeamDynamix was ranked overall. In both the Mid-Market and Enterprise ITSM categories, TeamDynamix ranked 1st out of 8 with a composite score of 8.4/10. Here’s why we ranked first in both categories:
- 90% of users say they love working with TeamDynamix and would recommend the software.
- 84% of customers say TeamDynamix creates business value and supports their organization’s strategic objectives, growth plans and overall success.
- Out of a possible score of 100, scored 86 for ease of IT administration (the market average is 80).
- Out of a possible score of 100, scored 85 for ease of implementation.
- Over 90% of respondents agree that TeamDynamix enables their teams to innovate.
- 94% of customers rate the platform positively for its ability to enhance performance and 95% say using TeamDynamix enables productivity.
- Scores exceptionally across sales process metrics, including trustworthiness (97%), integrity (96%) and client friendly policies (94%).
Why TeamDynamix Ranks #1
According to the report, there isn’t one single factor that bumps TeamDynamix to the top – it’s a combination of an excellent product, genuine care and top-tier service that leaves customers feeling satisfied. Here’s what TeamDynamix ITSM customers have to say in their reviews on SoftwareReviews and Gartner Peer Insights:
- “TeamDynamix feels more user-friendly compared to other products.”
- “Stellar team behind the product. Rapid development cycle.”
- “It’s full-featured and more inexpensive than a lot of its competition.”
- “Overall, the features and price point of [TeamDynamix] fit our company very well. The training and implementation have gone very well, mainly due to the excellent technical support we have received. This is the third ITSM implemented for me, and this experience ranks high on that list. Our due diligence in researching the different products available paid off well and we are satisfied with our partnership.”
- “Seriously impressed with [TeamDynamix] ITSM. It’s just a smart, well-designed platform that makes ITSM way less of a headache.”
- “We have worked with this product for over 2 years. It is managed primarily by one person, supporting about 4,500 end users.”
- “Codeless operation makes managing the system easy. There is a perfect level of customization and structure in the system that allows flexibility within reason.”
When these satisfied customers were asked why they find so much success with TeamDynamix products and why they recommend the ITSM software to other organizations, they said it’s because of:
- Vendor support and high emotional satisfaction
- Integration of ITSM and PPM
- Quality of features
- Usability (low code)
- Creates business value
Want to read more about why customers love TeamDynamix and how we measure up to our competitors? Check out the entire SoftwareReviews 2025 Quadrant Report.
Frequently Asked Questions (FAQ)
What is the top-ranked IT Service Management (ITSM) software in 2025?
According to the 2025 SoftwareReviews Quadrant Report by Info-Tech, TeamDynamix ranks #1 in both the Enterprise and Mid-Market ITSM categories. It earned the highest composite score (8.4/10) based on customer reviews, ease of use, business value and emotional satisfaction.
Why does TeamDynamix rank at the top of the ITSM quadrant?
TeamDynamix ranks first due to its high customer satisfaction scores, strong vendor relationship score, ease of implementation and consistent innovation. Customers report that the platform is intuitive, creates measurable business value and supports productivity and performance across the enterprise.
What features do top ITSM platforms have in 2025?
According to SoftwareReviews, the most important features organizations seek in an ITSM platform include:
- Radical integration and workflow automation
- Conversational AI for chat-based support
- No-code capabilities for easy deployment
- Enterprise Service Management (ESM) functionality
- Broad integration capabilities across the IT ecosystem
What makes TeamDynamix different from other ITSM vendors?
TeamDynamix stands out for its no-code platform design, strong customer support, integration of ITSM and PPM (Project Portfolio Management) and a high emotional footprint. Customers especially appreciate the system’s usability and the company’s ongoing commitment to innovation and customer success, as shown by its investment in automation and integration functionality and Conversational AI, as well as IT Asset Management and Software Asset Management.
How do customers rate TeamDynamix ITSM?
- 90% of users say they love working with TeamDynamix
- 94% agree it enhances performance
- 95% say it improves productivity
- 97% trust the sales process
- 84% say it supports strategic goals and business value
Is TeamDynamix a good alternative to ServiceNow or other enterprise ITSM tools?
Yes. Many organizations view TeamDynamix as a powerful, cost-effective alternative to ServiceNow, especially for teams seeking faster deployment, a better user experience and strong customer support without sacrificing enterprise-grade capabilities.
Where can I read the full 2025 ITSM software rankings?
You can access the full SoftwareReviews 2025 ITSM Quadrant Report to see detailed rankings, user reviews and side-by-side comparisons of leading ITSM platforms.