Maximizing Efficiency: Consolidating Service and Project Management, Automation on a Single Tool
With technology evolving at breakneck speed, IT leaders face the daunting task of managing multiple facets of their organization’s technology infrastructure efficiently and effectively. From IT Service Management (ITSM) to Project Portfolio Management (PPM), Enterprise Service Management (ESM) and automation, each component plays a crucial role in driving business success. However, managing these functions separately […]
How to Create and Organize a Service Catalog for IT
A service catalog initiative can be deceptive. At first glance, it seems like a simple process of listing all the services your organization offers to customers and then using the document to display those services as a menu. However, building a service catalog is sometimes a little more complicated than that. Your catalog can make or break […]
Emerging Integration and Automation Trends You Should Know
If you’re in IT, then you know that integration and automation are essential pieces to your IT Service Management (ITSM) strategy and keeping everything running smoothly. But what are the latest trends when it comes to ITSM and integration and automation with iPaaS (integration platform as a service)? In this blog post, we’ll fill you […]
The Benefits of Having ITSM, PPM and iPaaS on a Single Platform for IT Leaders and CIOs
Anyone running an IT department knows it’s critical to ensure IT has the right tools in place to manage operations, projects, services and resources in the most efficient manner possible. Not only does this help with resource drain, but streamlined processes and communication help keep everything running smoothly and projects on track for success. What […]
7 Digital Transformation Mistakes, and How to Avoid Them
A recent article on CIO.com highlighted what they call the “7 sins of digital transformation.” In the article, author Isaac Sacolick states “As CIOs prepare for the next wave of digital transformation, they must demonstrate shorter-term business impacts from technology investments and achieve larger innovation goals that evolve the organization’s business model. But perhaps more […]
No-Code IT Service Management Technology Drives Enterprise Service Roll Out and Adoption
Understanding Maturity Levels As we assess the current state of IT Service Management (ITSM), one of the most obvious places to start is by asking those involved in the discipline how mature their practices and technologies truly are. ITSM is hardly a new niche in the world of IT, but it is one that has […]
The Future of Project Management
As digital transformation initiatives take priority, many businesses and organizations are rethinking the role of project management. According to a recent article from Harvard Business Review, Gartner research has found that businesses are increasingly adopting agile development and project management models. They state that 44 percent of work is delivered through agile methods and 39 […]
What is Conversational AI?
You likely are painfully aware of chat, chat bots and chat augmented help desks – but you may not yet have heard of Conversational AI. So, what is Conversational AI? Interest in Artificial Intelligence (AI) has boomed as people (and businesses) look to find ways to supplement their lives and reduce their toil whether at […]
Three Must-Have Enterprise Service Management Features
When asked about top IT Service Management (ITSM) trends, expansion into other departments through Enterprise Service Management (ESM), along with digital transformation, topped the list in a survey conducted by Information Week. While there are many different ESM solutions in the market, not all of them have the same features and capabilities. In this blog […]
Achieving IT Service Desk Excellence: What You Need to Know
Technology usage in businesses is growing exponentially, making efficient and effective service delivery through IT Service Management more important than ever. Organizations must strive for IT service desk excellence to remain competitive and meet customer expectations. But how can you achieve this? Let’s look at some of the tools, strategies and best practices that can […]
ITSM Best Practices: Should My ITSM include iPaaS?
As technology continues to evolve, businesses have started to rely more and more on IT to carry out their operations – this is especially true for businesses and organizations working to modernize their service and project management and delivery. For many, IT Service Management (ITSM) with integration and automation through iPaaS (integration platform as a […]
The High Cost of Low IT Service Management Maturity & What You Can Do About It
As we assess the current state of IT Service Management (ITSM), one of the most obvious places to start is by asking those involved in the discipline how mature their practices and technologies truly are. ITSM is hardly a new niche in the world of IT, but it is one that has tended to evolve […]