What to Do When IT Ticket Volume Is Out of Control: Lessons from Florida Southwestern State College
Like many IT departments, when the pandemic hit in early 2020 the IT department at Florida Southwester State College was flooded with requests from students, faculty and staff. From students needing technology to complete virtual learning, to faculty and staff having issues with Zoom – the IT staff was overwhelmed with requests but set up […]
The Right ITSM Tool Makes A Difference – Lessons from Elon University
Elon University, a mid-sized private university in North Carolina, wanted to optimize their IT service delivery experience but was feeling held back by their current IT Service Management (ITSM) software. According to Patrick Donohue, Assistant CIO and Director of Campus Technology Support, they were challenged by systems that couldn’t flex to meet the university’s growing […]
COVID-19 Contact Tracing with TeamDynamix ITSM – The University of Dayton Story
Like schools and universities throughout the world, when the COVID-19 pandemic hit in 2020 the University of Dayton was looking for creative ways to safely bring back students, faculty and staff back to campus for the fall 2020 semester. A TeamDynamix customers for a number of years, Senior Director of IT Services, Jamie Luckett realized […]
Adopting A Mature IT Service Management Approach
To succeed in maturing your organization’s approach to IT Service Management (ITSM), you must bring together three key elements: people, processes and technology. Without any one of these, your attempts to scale and improve your service management delivery will fail. Cornell University is a great example of how you can optimize processes and bring in […]
CIO Priorities Take Aim at IT Resource Drain
While CIO priorities have remained fairly consistent over the last few years, we can expect to see priorities shift somewhat in the year ahead and beyond in a post-pandemic world. For example, this seismic event exposed the need to further expand digital access, connectivity, and IT support services, and bolster or even rethink remote-work capabilities. […]
When the PMO Gets Better Visibility to Resources
All too often, the PMO cannot appropriately manage projects, schedules, and resources because of missing information. For many, resource availability is not truly visible because their time is split across project work and other duties – primarily IT Service delivery. So as a project manager, you may think you have open capacity on your team […]
Navigate Digital Transformation in 2021 & Beyond with iPaaS
There’s no question the digital roadmap for nearly every business has accelerated greatly in 2020 to meet skyrocketing demands for remote work forces and virtual learning. As a result, it should be no surprise that the average number of software applications a business runs on any given day exceeds 130. That means there are more than 100 […]
Using APIs Without iPaaS Puts Your Business At Risk
The use of application programming interfaces (APIs) is critical to many businesses and organizations – providing the necessary connections between software components. On average, businesses manage more than 300 APIs. Unfortunately, APIs have a number of vulnerabilities that cybercriminals love to take advantage of. According to TechCrunch, APIs can be misconfigured, or otherwise vulnerable, and be used […]
What is Project Portfolio Management Software?
Most of us have used things like spreadsheets, index cards, sticky notes (or maybe even napkins…) to organize project tasks, especially in our personal lives. But when projects grow into something larger and more complex than those methods can easily support, and especially when these projects are intended to deliver some type of benefit to […]
3 ITSM Lessons to Take from the Transition to Online Learning
Project Management in Higher Education Anyone who has been on this earth over the last 4-6 weeks has abruptly learned a few key lessons, and one of these is that tech adoption is not that hard! Whether you are zooming with your grandmother or have moved your fitness class from the gym to your laptop, […]
Adjusting to the New Normal with ITSM Digital Workforce
Two IT Leaders got their ITSM Digital Workforce up and running. As Shelter In Place became the norm, Organizations and campuses across the country have had to adapt to ITSM Digital Workforces. Manhattan College (NY) found itself in the epicenter of the pandemic but worked quickly to expand its virtual capabilities across campus to continue […]
2020 CODiE Awards ITSM Finalists Announced
CODiE Awards: TeamDynamix named ITSM Finalist The CODiE Awards, the ONLY peer-recognized competition in education and business technology, just announced their new 202 finalists and we couldn’t be more honored to be named as a finalist for the Best IT Management Solution category. As a peer-reviewed leader, the CODiE Awards evaluate platforms and systems that […]