Codeless ITSM: Key Benefits for the CIO

When CIOs look at their 5-year tech plans, they are often challenged to migrate spend away from basic ‘keep the lights on’ investments toward more strategic and transformative endeavors. When looking at the IT budget, it is important to look at the actual tech costs as well as the administrative costs associated with supporting the tech.

Why CIOs are Interested in Codeless ITSM Platforms

IT Service Management (ITSM) is an absolute requirement for any IT team. The platform is used to service end-users, to manage change, to organize assets and to store critical knowledge. However, the platform itself should not drain IT resources for the daily care and feeding of the solution – it is for this reason that CIOs are looking for codeless ITSM.

  1. Reduce Administrative Resources – Codeless ITSM systems will allow organizations to manage the platform with less than a full FTE; this could be to create configurations, to create new workflows, to setup an automation or even to create a new form.

  2. Faster Expansion for Enterprise Service Management (ESM) – When you consider the evolution of ITSM platforms, one key development has been the expansion to enterprise service. The concepts and structure that worked so well for IT, are now working for other teams such as HR, Marketing and Facilities. However, to really make this work, the platform needs to be truly codeless. This will allow for quick and easy spin up of new applications for various groups and then with segregated admin, each group can easily manage their own application. 

    For instance, if HR wants to create a new form for “Register Child for Bring Your Child to Work Day” – this can be done. HR can create a form, add the widget to a desktop for tracking and even put a button the portal – all without the assistance of IT resources.

  3. Enterprise Integration Made Easy – When systems run in code heavy environments, it makes integration harder. This is another reason why CIOs are seeking codeless platforms that can be more easily integrated.  ITSM platforms such at TeamDynamix are now also using codeless iPaaS to facilitate enterprise integration and workflow.

For CIOs looking to relieve budgets and reduce drain on resources, there is a way forward with codeless platforms.  This will give way to allocate budget to more strategic initiatives such as enterprise integration leveraging iPaaS platforms.

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