High-performing enterprise IT teams need a single place where they can manage the full range of integrations and workflow deployments. The TeamDynamix iPaaS platform is built with ease of use in mind and with a full range of features including modern API management; state of the art security and governance; out-of-the-box connectors; best-in-class quality and troubleshooting features; and more that can position your team for the high growth and challenges of the next decade.
At NaphCare they are using iPaaS to create highly customizable workflows for automating a variety of tasks and processes easily. “With iPaaS, we’re looking at automating tasks to take some of the things we do manually out of the hands of IT staff, so they can be more efficient,” Barry Bowden, NaphCare’s IT Service Desk manager, said.
For instance, setting up and provisioning IT accounts for NaphCare employees is currently a multi-step process. NaphCare uses a software program called Adaxes to automate the provisioning of accounts within Active Directory, but IT staff still have to coordinate with both HR staff and the managers of various departments to confirm what IT privileges employees should have—such as whether they should get a free or paid Zoom account. Bowden’s staff includes one full-time employee whose sole responsibility is to perform this work.
With TeamDynamix, NaphCare has created automated workflows for contacting HR and department heads to collect the necessary information. Using iPaaS, Bowden plans to connect TeamDynamix with Adaxes and build a customized workflow to create new user accounts from this information.
Automating this process will enable it to be completed in under five minutes, he says, with very little human intervention needed—freeing up the IT employee responsible for this task to do more strategic work, “That employee can be reallocated to other areas to work on more complex projects,” Bowden said.
There are also plans to automate software provisioning for programs like Microsoft Office.
“It will take me a week, right now, to go in and install Microsoft office on all the accounts that request it. With automation in place, I won’t need to touch those requests unless there’s a problem. People will be able to go to our portal, put in the request and automatically get the software,” Bowden said. “That’s a full week of time I can get back to work on other things. That will be a huge benefit for us.”
Since purchasing iPaaS from TeamDynamix, the main focus for Ken Libutti, CIO, and his team at Palm Beach State University has been data integration and transparency, “We’ve made sure that we can populate the data warehouse using iPaaS to get the data out of our different applications and systems, and use all of that data to populate the dashboards we’ve created for our administrative and executive staff,” he said.
But there’s also been a focus on what the user interface looks like for students and faculty as well.
“We want to present a single pane of glass to the students so they can really see what their education plan is, what their progress looks like, who their advisor is and what events are relevant to them if they’re in clubs or things like that,” Libutti said. “So we have several interfaces that we’re working on and trying to understand how we can pull those all together using iPaaS and our data warehouse.”
For Libutti and his team, they’re just scratching the surface of what they feel they can do with iPaaS.
“We want all the data to come into the data warehouse because we know TeamDynamix iPaaS can keep all those APIs in sync, which keeps the data in sync and it ensures we are doing the transforms that need to be done to the data,” Libutti said. “Having that single source of truth – knowing the data is in sync and valid – is our main focus and why we were so interested in investing in iPaaS.”
To learn more about iPaaS and the positive impact it can have on your organization check out this eBook: What is iPaaS and How Does It Accelerate Digital Transformation
This article was originally published in March 2021 and has been updated with new information.