Recently, TeamDynamix sat down with B&I Contractors to discuss how they evaluated vendors when going through the buying process.
At B&I they were using an ITSM tool that could no longer support their needs, “We had outgrown the IT Service Management platform we were using, and quickly realized we needed to find a new tool that could support us,” Jay Reymond, Senior Engineer in IT, said. So, they started their search process by first writing out a list of pain points they were currently experiencing that could be solved with a new ITSM tool.
Reymond and his team knew they needed an ITSM tool that could help them streamline their processes and make things more efficient for them in the long run as they continue to scale their business, but they also needed that same platform to support their immediate ITSM needs.
“We had to really dig through the tools that are available and figure out which ITSM software made the most sense for our business needs,” he said. B&I ended up selecting TeamDynamix as the new ITSM tool for the company.
Asset management and contract renewal tracking were two big pain points they were trying to solve in IT with the new software, Reymond said, “Employees really needed to be able to track and report on these things very quickly – this was a huge pain point for us prior to TeamDynamix. Also, making any kind of customization in our old ITSM tool was a project in and of itself – they had poor documentation, and it would take days to complete.”
With TeamDynamix, Reymond can make changes in minutes, “It’s so simple to use, it’s been a huge change in how we function – it’s so quick and easy, we’re making massive strides. We absolutely love it.”
In addition to finding a tool that solved IT pain points, B&I wants to take its ITSM platform and extend its use outside of IT to departments like Human Resources and Facilities for more of an ESM approach to service management and delivery.
“Asset management for facilities is huge,” Reymond said. “It was important for us to have a tool that could be used in other departments and help them be able to do things, like asset management, that they couldn’t do before. As we keep implementing new things with TeamDynamix we are finding different features and functionalities that are great for different parts of the company that we hadn’t even considered before. We never really thought we’d be able to find a single system that could be used across several different departments, and that’s been a great benefit for us.”