
The 5 Key Use Cases of iPaaS Explained
Integration Platform as a Service, or iPaaS, is no longer just a buzzword in the tech industry. It’s a vital tool that enables organizations across
The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report today.
We’ll show you some of our best situations and show you exactly how to execute them to get immediate results. The best part is, iPaaS tools often feature easy-to-use click and drag functionality, meaning you don’t need a dedicated employee building integrations and workflows.
System Integrators, Value Added Resellers, Technology Providers, and Buying Consortiums can benefit from a partnership with TeamDynamix.
The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
What makes a university successful? While there are many possible answers to this question, there is one that stands out: positive student experiences. Student experiences can impact universities for years to come. With an overall high quality of student experiences, the appeal to prospective students will also be high. The number of applicants per year and the school’s reputation will grow. And, while a student’s “great” college experience is subjective, having a helpful and useful IT department is imperative, though often overlooked, to help achieve the positive student experience.
IT and the College Experience
When it comes to the college experience, the focus typically lands on activities, courses available, and sports teams. What people often overlook is the group providing help behind the scenes – the IT department. Higher Education IT departments play a significant role in a student’s college experience, and their responsibilities are continuing to grow. Students interact with IT on a daily basis, whether it be through the campus WiFi, a university mobile app, university email, or help with their devices. Every year, online learning becomes more popular, and the BYOD movement continuously grows. With each of these comes inevitable tickets and requests.
To best serve their students, Higher Education IT teams must anticipate these student requests and tickets. They also need to be cognizant of everything happening on campus and the new devices they will be expected to support. With a centralized approach to IT, universities can provide a higher level of service to those they support. Higher Education-focused software is one way to achieve this.
Better Service for Students
At California State University – Chico, also known as Chico State, the Information Resources (IRES) department was trying to provide the best possible service to students with the resources they had available, but they knew they could do better. They knew that to adequately serve their users and the overall operations of the university, they had to find IT Service software that was better suited to Higher Education.
By using Higher Education-focused IT Service Management (ITSM) and Project Portfolio Management (PPM) software, Chico State has been able to increase their level of service and student satisfaction immensely. They now have a better handle on the issues students are having and visibility into how they can do better next time, helping Chico State as a whole to thrive.
To find out how California State University – Chico uses IT Service Management and Project Portfolio Management solutions, read the case study.
Integration Platform as a Service, or iPaaS, is no longer just a buzzword in the tech industry. It’s a vital tool that enables organizations across
3 Non-Negotiable IT Service Management Features Over the last few years, IT Service Management (ITSM) technology has rapidly evolved to meet the demands of an ever-evolving digital
When it comes to IT, state and local governments are struggling with limited resources, retaining IT talent and low IT service desk maturity. In fact,
TeamDynamix’s award-winning SaaS cloud solution offers IT Service and Project Management together on one platform with enterprise integration and automation.
[email protected]
(877) 752-6196
Contact Us