California State University, Chico

Case Study

Optimizing IT Services at Chico State

With increased visibility, collaborative tools, and sophisticated workflows, Chico State provides a higher level of IT services for students, faculty, and staff.

The mission of the Information Resources (IRES) department at Chico State is to serve the students, faculty, and staff with the technologies, resources, and services that support the university. To better meet that mission, IRES rolled out cloud-based service management from TeamDynamix.

Before launching TeamDynamix, Chico State’s IRES department used another tool to manage and control IT services says Jason Donnell, IT Analyst in the Department of IT Client Services. “The Information Resources team wanted a solution with expanded capabilities and something better suited to the department’s needs and to higher education,” he says.

To provide a higher level of IT services for students, faculty, and staff, Chico State implemented TeamDynamix Project Portfolio Management (PPM) and IT Service Management (ITSM). With TeamDynamix, the IRES department will be able to centralize project and portfolio management and service management.

Read the whole case study to learn how Chico State is using PPM and ITSM together on a single platform to help the IRES groups become a strategic “hub” for all work and service management solutions.
“TeamDynamix is definitely helping us improve our level of service.”
– Jason Donnell, IT Analyst in the IT Client Services Group