Legacy Supply Chain ITSM Criteria
View All Resources Resources Customer Stories Legacy Supply Chain Shares Top Criteria for ITSM Tool Selection Ability to Scale Pick an ITSM tool that is easy to scale from workflow creation to ESM expansion. ITIL-Aligned ITSM Tool ITIL-aligned ITSM tools helps to improve change management. Optimize Processes With a white glove implementation team, we could […]
MarketLab Improves IT Team Efficiency
View All Resources Resources Customer Stories MarketLab Embraces ‘Smart Service’ ITSM Software Platform Fast Report Creation Custom reports can be easily created to give managers what they need. Root-Cause Analysis Realized a reduction in ticket volume due to better root-cause analysis. Decreased Admin Drain The agile, no-code design allows for fast configuration of workflows. Download […]
Ellsworth Adhesives Gains ITSM Automation
View All Resources Resources Customer Stories Ellsworth Adhesives Gains Game Changing ITSM Automation 50% Faster Resolution ITSM automation enables efficiency gains for faster resolution. 95% Portal Adoption After years of emailed tickets the team is now seeing 95% come via the portal. Freed Technician Time The IT team is able to focus on what matters […]
Casino Arizona Embraces Enterprise Service
View All Resources Resources Customer Stories Casino Arizona Embraces Enterprise Service Management Easily Expand for ESM Enterprise Service Management becomes a reality on no-code ITSM/ESM platform. 70% Decrease in Approval Time Streamlined workflows allow for faster approvals and resolution. Accurate Reporting Gain insights and view root-cause with customizable reports and dashboards. Download Now Industry: HospitalityEnd-users: 3,500Previous […]
The Benefits of Project Portfolio Management for IT Team Collaboration
As an IT leader, managing multiple projects can be overwhelming, especially when they all have different priorities and timelines. This is where Project Portfolio Management (PPM) comes in. PPM is a framework that allows IT organizations to manage multiple projects simultaneously by aligning them with the organization’s strategic goals and objectives. In this blog, we’ll […]
IT Service Management (ITSM): Self-Service Adoption
IT Service Management (ITSM) is evolving and with it, many IT leaders are seeking ways to improve service delivery. In a recent market study, 78% of IT organizations revealed that they are feeling the squeeze of resource constraints and cited it as one of their ongoing top challenges. We wanted to dig a little deeper […]
SUNY Buffalo Deploys Accessible Client Portal
View All Resources Resources Customer Stories SUNY Buffalo State Deploys Accessible Client Portal Accessible Client Portal WCAG 2.0 AA compliance was inherently available as part of the client portal. Reduced Admin Drain Ability to put time back in the day with a no-code ITSM software tool. Increased Productivity With one combined view of tickets and […]
NEOMED Masters Change Management
View All Resources Resources Customer Stories NEOMED Masters Change Management with No-code ITSM Improved Change Management Changes are linked automatically to the calendar for team visibility. Assets Tied to Tickets Ability to manage assets, tickets, projects and change requests on one platform. Automated Loader Program Automatically manage laptop loaners in a centralized repository. Download Now […]
U of South Dakota Optimizes Knowledge Base
View All Resources Resources Customer Stories University of South Dakota Improves Knowledge Base 18% Reduced Resolution Time As the knowledge base grew, technicians reduced resolution time. One Stop Student Services A single portal was deployed for students to quickly access information. Knowledge-Centered Service By embracing KCS as a practice, the team saw performance gains. Download […]
Saint Louis University Reduces ITSM Admin Costs
View All Resources Resources Customer Stories Saint Louis U Reduces ITSM Admin Costs on No-Code Platform Reduced ITSM Admin Costs Significant cost savings realized from reduced ITSM admin costs. Integration Made Easy With pre-built connectors to hundreds of systems, integration is fast and easy. Quickly Make Changes Admin changes can be made in days versus […]
Alaska K-12 District Improves IT Service
View All Resources Resources Customer Stories Alaska K-12 District Improves IT Service for Students & Faculty IT Service for K-12 Improved portal design drives self-service adoption in k-12 district. IT Maturity Optimized Improved ticket triage, workflow and automation drive optimized IT Service. SLA Improvements Better tracking and escalation is driving improved SLA adherence. Download Now […]
IT Service Management: Healthcare CIOs Look Closer
Back to Resources Resources Ebooks As Healthcare CIOs look forward, what is top of mind for improved IT Service Management? Download PDF Expand Fullscreen You might also like