Info-Tech Buyer’s Guide: IT Service Management Software
Back to Resources Resources Ebooks From admin burden to the ability to align to ITIL to the need for better self-service and enterprise automation, IT leaders are searching for technology that can improve IT service desk performance, prevent burnout and level-up IT maturity. This market guide compares vendors across key consideration criteria using customer feedback […]
Public Sector Report: 2024 Outlook for Trends in IT Service Management
View All Resources Resources Ebooks EBOOKS | A new market study shows government agencies continue to struggle with lean budgets, manual tasks and and increasing ITSM workloads. Learn about these challenges as well as the new and upcoming trends in IT Service Management in the public sector including ITIL adoption, investing in automation and the […]
CDG Report: State and Local Government IT Benchmark
Back to Resources Resources Ebooks How does your ITSM measure up? Check out this comprehensive guide to key metrics across public sector IT teams from the Center for Digital Government. Learn how these metrics will inform technology initiatives in the public sector for 2023 and beyond. Download PDF Expand Fullscreen You might also like
CIO Study: Chatbot Frustration and the Promise of Conversational AI
Back to Resources Resources Ebooks Traditional chatbots aren’t working. In fact, this study shows that 76 percent of customers report user frustration with existing chatbot solutions on a regular basis. Learn how conversational AI is changing the game for chat and boosting IT self-service. Download PDF Expand Fullscreen You might also like
InformationWeek Report: State of ITSM in Financial Services
Back to Resources Resources Ebooks 43% of IT leaders in financial services identify excessive manual processing as their top challenge in IT Service Management. Does this resonate? Take a look at this InformationWeek market study to benchmark against your peers, build a tech refresh business case or to gain insight for future ITSM optimization programs. […]
InformationWeek Report: State of ITSM in Manufacturing
Back to Resources Resources Ebooks 44% of IT leaders in manufacturing identify excessive manual processing as their top challenge in IT Service Management. Does this resonate? Take a look at this InformationWeek market study to benchmark against your peers, build a tech refresh business case or to gain insight for future ITSM optimization programs. Download […]
InformationWeek Report: State of ITSM in Accounting and Legal Services
Back to Resources Resources Ebooks A new report on the state of IT Service Management in Accounting and Legal Services shows a high level of ITSM maturity, but a need for better self-service adoption, automation and more with digital transformation initiatives ranking as a top priority across industry IT leaders. Download PDF Expand Fullscreen You […]
InformationWeek Report: State of IT Service Management in Hospitality
Back to Resources Resources Ebooks A new report on the state of IT Service Management in Hospitality shows IT leaders in the industry are most concerned with security, data management and integrity and a lack of IT resources and automation. Read on to see how the industry plans to address these concerns. Download PDF Expand […]
InformationWeek Report: State of IT Service Management in Retail
Back to Resources Resources Ebooks A new report on the state of IT Service Management in Retail shows the industry as a whole remains very immature in their ITSM processes. Top concerns for retail IT leaders include security and compliance, data management and integrity and a lack of resources to address high ticket volumes. Download […]
Is Your IT Service Desk Overwhelmed? Tips for Reducing IT Drain
Back to Resources Resources Ebooks It is not hard for your IT Service Desk to become overwhelmed. Take a look at key strategies to deploy to help reduce IT Service desk resource drain. From reduced administrative tasks to automating manual processes to improving self-service adoption … there are many steps you can take to help […]
InformationWeek Report: State of IT Team Resource Drain Study
Back to Resources Resources Ebooks IT leaders are adopting automation to help prevent burnout while delivering faster, better service. With 58% of IT teams spending weeks and even months on scut work; no-code automation can change this. From onboarding employees to password resets and AD updates – what can you do to relieve IT team […]
Healthcare IT Leaders Modernize ITSM with Automation
Back to Resources Resources Ebooks Healthcare organizations today are more challenged than ever when it comes to managing heavy workloads – this is especially true in healthcare IT. Learn how organizations are using automation and modern IT Service Management tools to lessen the burden on IT departments. Download PDF Expand Fullscreen You might also like