CDG Whitepaper: Supercharging the IT Service Desk for Public Sector
Back to Resources Resources Ebooks As public sector leaders focus on digital transformation and modernization efforts – they’re embracing Enterprise Service Management (ESM), automation and AI with the goal of providing a new level of transparency and support to employees and citizens. Learn more in this report from the Center for Digital Government. Download PDF […]
Festival Foods Opts for ITSM Migration
View All Resources Resources Customer Stories Festival Foods Selects an ITSM Tool with Low Admin Burden Reducing Admin Drain Ability to evolve with a no-code ITSM tool that can be easily configured. Rapid Time to Value Fast and easy ITSM tool configuration and deployment – on time and budget. Tickets & Projects Together Technicians can […]
Shaner Hotel Group Adopts Flexible ITSM
View All Resources Resources Customer Stories Shaner Hotel Group Improves IT Service with Flexible ITSM Flexible ITSM Software Flexible ITSM software lets you quickly and easily build workflow. Reduced Call Volume A move to self-service with improved ticket triage and workflow. Enterprise Service Go beyond IT for true enterprise service management for HR, Facilities and […]
Modernizing ITSM in the Public Sector: 6 Stories of Leveling Up
View All Resources Resources Ebooks EBOOKS | IT Service Desk optimization can come in many forms – from self-service adoption and ITIL alignment to enterprise automation. This eBook looks at six different IT teams within the public sector. These inspirational stories paint a picture of how a few steps in the right direction can amount […]
University of Michigan Reduces ITSM Admin Costs
View All Resources Resources Customer Stories U of Michigan Reduces ITSM Admin Costs on No-Code Platform Reduced ITSM Admin Costs A no-code platform has significantly decreased ITSM admin costs and drain. Customization Made Easy The IT team can quickly create new forms, fields and workflows without coding. Optimized IT Service Continuous process improvement is easy […]
Beckers Healthcare: A Revolution in Healthcare ITSM
Back to Resources Resources Ebooks Demands on IT service desks throughout healthcare have grown immensely over the last five years. Learn how IT leaders in healthcare are meeting this challenge with automation and integration – focusing on enterprise-quality IT Service Management (ITSM) tools. Download PDF Expand Fullscreen You might also like
Transform the IT Service Desk: Using Automation to Boost Self-Service
Back to Resources Resources Ebooks EBOOKS | Learn how state and local government organizations are using automation and consolidation to modernize IT Service Management (ITSM); boost self-service; improve transparency and productivity; and give both citizens and employees a better service experience. Download PDF Expand Fullscreen You might also like
Market Study: Enterprise Integration & Automation in the Public Sector
Back to Resources Resources Ebooks An overwhelming majority of public sector organizations (94 percent) say workflow automation is a priority on their digital transformation roadmap. Read about the experiences and challenges public sector organizations have around digital transformation. Download PDF Expand Fullscreen You might also like
City of Buffalo Improves Service with Smart ITSM
View All Resources Resources Customer Stories City of Buffalo Uses ‘Smart ITSM’ for Faster Resolution Smart ITSM Resolves Faster With all the information at their finger tips, the techs can resolve issues faster. Enriched Knowledge Base End-users can quickly search the knowledge base for answers. Automated Workflow Put time back in the day by automating […]
Gainesville Embraces Automation
View All Resources Resources Customer Stories Gainesville Regional Utilities Embraces ITSM Automation Improved Resource Planning Gained a single view of tickets, assets, change requests, and projects. Flexible Configuration Rapid time to value on a no-code ITSM platform with flexible design. Automated Manual Tasks Reduced time to resolution by automating manual tasks. Download Now Industry: Energy […]
eRepublic Market Study: Landscape of IT Service in the Public Sector
Back to Resources Resources Ebooks In a recent market study, public sector IT leaders say the top challenges they face are lack of resources and too much ticket volume; too much manual processing and a lack of automation; and a heavy reliance on IT to administer systems including the IT Service Management (ITSM) software. Download […]
What is ITIL Change Management?
What is ITIL Change Management? ITIL change management is fundamental when it comes to having a mature IT organization. ITIL change management improves visibility and brings assets, configuration items, change requests, tickets and projects all together on one configuration management database (CMDB). And while change management is a critical component of improving an organization’s IT maturity, […]