eRepublic Market Study: Landscape of IT Service in the Public Sector
Back to Resources Resources Ebooks In a recent market study, public sector IT leaders say the top challenges they face are lack of resources and too much ticket volume; too much manual processing and a lack of automation; and a heavy reliance on IT to administer systems including the IT Service Management (ITSM) software. Download […]
What is ITIL Change Management?
What is ITIL Change Management? ITIL change management is fundamental when it comes to having a mature IT organization. ITIL change management improves visibility and brings assets, configuration items, change requests, tickets and projects all together on one configuration management database (CMDB). And while change management is a critical component of improving an organization’s IT maturity, […]
What to Look for When Evaluating Conversational AI Vendors for ITSM
Conversational AI is emerging as a new technology to enhance existing IT Service Management strategies and improve the customer experience. Conversational AI has the potential to revolutionize IT operations and customer support – enabling businesses to enhance their existing IT service offerings and empower customers with better self-service support. In this blog, we’ll discuss the […]
Pima County Deploys Smart ITSM
View All Resources Resources Customer Stories Pima County Embraces ‘Smart ITSM’ with Enterprise Automation Automated Manual Tasks Digital transformation of ITSM/ESM drives enterprise productivity. 3X Faster Onboarding On/off-board employees in hours with enterprise automation. Self-Service Takes Off Drive self-service adoption with a stellar portal and integrated services. Download Now Industry: Public SectorEnd-users: 1M+ Citizens / […]
Oklahoma City End-User Adoption is High
View All Resources Resources Customer Stories Oklahoma City Deploys ITSM Self-Service with End-user Adoption End-user Adoption End-user adoption is high with fast ticket entry and status tracking. Technicians Adopt Quickly The ease of use allows technicians to quickly ramp and use the platform. Simple Yet Sophisticated Automation and workflow is easy to configure and manage. […]
Cornell Drives ITSM Process Improvement
View All Resources Resources Customer Stories Cornell Drives Continuous ITSM Process Improvement ITSM Process Improvement The agility of a no-code platform enables continuous process improvement. Improve Customer Satisfaction Custom portals with integrated services offer end-users faster access. Gain Valuable Insights Custom dashboards and reporting offer valuable insights for improvements. Download Now Industry: Higher EducationEnd-users: 25,000Previous System: […]
NaphCare Embraces ITSM Automation
View All Resources Resources Customer Stories NaphCare Embraces ITSM Automation for Improved Service ITSM Automation Realized With a no-code, agile ITSM platform the team is able to quickly automate. 98% Faster Provisioning IT account and software provisioning went from over a week to minutes. Reduced Admin Drain No-code ITSM enables the automation of manual, mundane […]
B&I Contractors Tips for ITSM Selection
View All Resources Resources Customer Stories B&I Contractors Shares Tips for ITSM Selection in Today’s Market ITSM Asset Mangement Technicians can be more productive with integrated asset management. Self-Service Made Easy End-users need a fast and easy way to get answers and submit requests. Enterprise Service Expansion Being able to expand to facilities, HR, legal […]
City of Avondale Drives IT Self-Service
View All Resources Resources Customer Stories City of Avondale Transforms IT Service with Automation Reduce Manual Processing By leveraging automation, the city improved employee onboarding. Self-Service Takes Off By deploying a portal with automation, ticket volume is down. Making ESM a Reality One platform can be used for IT, HR, and Facilities for a unified […]
Covenant HealthCare Brings ITSM and PPM Together
View All Resources Resources Customer Stories Covenant Healthcare Brings ITSM and PPM Together in One View Dashboards Give Insights In one view the CIO can see tickets, SLA alerts, project risks and key KPIs. Lower Admin Overhead Ability to manage the platform without dedicating multiple resources. Faster Response Time With everything in one view, technicians […]
Elon Benefits from ITSM Migration
View All Resources Resources Customer Stories Elon Improves Service Outcomes and Costs with ITSM Migration Reduced ITSM Platform Costs An ITSM migration was necessary to remove admin burden. Automation Made Simple Automation and workflow is easy to configure on a no-code ITSM platform. Reduced Admin Drain Configuration is easy and flexible, significantly reducing admin drain. […]
SUNY Brockport Uses No-Code ITSM for Agile Service Delivery
View All Resources Resources Customer Stories SUNY Brockport Uses No-Code ITSM for Agile Service Delivery Agile Service Delivery By adopting a no-code platform, the team can easily create new workflows. Integration Made Simple Integration with third-party tools is now easy on a no-code ITSM platform. Optimized Service Service delivery has been optimized with a focus […]