City of Goodyear Adopts ITIL
View All Resources Resources Customer Stories City of Goodyear Delivers Better, Faster IT Service with ITIL ITIL Adoption Made Easy Ability to increase the maturity of IT operations with ITIL aligned ITSM. 75% Service Portal Usage Self-service adoption was fast, with 75% of all tickets coming from the portal. Resource Capacity Planning The platform offers […]
Metro State Deploys IT Support Shared Service
View All Resources Resources Customer Stories Metro State University Creates an IT Support Shared Service Center Multiple Self-Service Portals Multiple portals enable easy deployment of an IT Support Shared Service center. ITIL Improves Processes ITIL-aligned IT Service Management software improves processes. Building Trust As the shared service gained buy-in, more groups came on board. Download […]
Indiana State ITIL Adoption
View All Resources Resources Customer Stories Indiana State Improves IT Service Delivery with ITIL Adoption ITIL Adoption Ability to adopt the ITIL framework to improve internal processes. Better Resource Planning Reducing workload with automation and improved visibility to resource capacity. Process Optimization Process consulting services helped to identify key areas to target. Download Now Industry: […]
GRCC Deploys Custom Self-Service Portal
View All Resources Resources Customer Stories GRCC Deploys Custom Self-Service Portal for Better Adoption Custom Self-Service Portal Easily configure a custom self-service portal without any coding. Improve Self-service Adoption Leverage advanced searching to enable more accurate portal searches. Reduced Ticket Volume A stellar self-service portal can reduce ticket volume and tech drain. Download Now Industry: […]
Drake U Deploys ESM for Facilities
View All Resources Resources Customer Stories Drake U Deploys ESM for Facilities, Student Services, IT ESM for Facilities Going beyond IT with ESM for Facilities, Student Services and other groups. Improved KB Content Feedback loops and improved productivity drive KB improvements. ITIL Adoption Made Easy By stepping into the ITIL framework the team realized productivity […]
University of Montana Optimizes ITSM Processes
View All Resources Resources Customer Stories U of Montana Optimizes ITSM Processes with ‘Health Check’ Improve ITSM Processes Identify areas that can be improved for better team productivity and outcomes. Realizing a Strong ROI A few simple changes have quickly translated to ‘quick wins’. In-depth Review The health check process produced an in-depth report with […]
Volunteer State Improves Ticket Resolution Time
View All Resources Resources Customer Stories Volunteer State Expedites Ticket Resolution Faster Ticket Resolution Leveraging workflow for ticket triage and self-service to resolve tickets faster. Automation Reduces Steps Notifications and ticket routing reduces manual steps. Expanding to Enterprise Service Easy to configure no-code platform for ITSM/ESM allows for faster expansion. Download Now Industry: Higher EducationEnd-users: […]