Solutions for Hospitality

ITSM and PPM with Enterprise Automation for Hospitality

State of ITSM in Hospitality

Hospitality Customers Love our White Glove Service

In Hospitality, it is all about service – and we get that. We can help you level up with a unified IT Service Management and Project Portfolio Management platform together with enterprise automation and integration – all delivered with white glove service.

One Platform

Bring ITSM/ESM and PPM together with enterprise integration and workflow.

No Scripting/No Coding

Easily create automation and or spin up new apps for Enterprise Service Management (ESM).

White Glove Service

We do not outsource our customers; we will work side by side to configure, implement, train & support you.

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See TeamDynamix in action.

Better Together

IT Service Management and Project Portfolio Management together with enterprise automation.

IT Service Management (ITSM) and Project Portfolio Management (PPM) belong together; covert tickets to projects, workload balance resources, and view everything together on one desktop.

Shift Left with a Self-Service Portal
Deploy a well-designed end-user portal with a highly indexed knowledge base, service catalog and the flexibility to deploy multiple portals. Add your brand and structure – all without any coding.

Going Beyond IT to HR, Facilities & Marketing
Quickly spin up new applications for 
HR, Marketing, Facilities, and more to achieve true Enterprise Service Management (ESM). Deploy multiple portals, and give control to each group – without IT admins!

Project Management Made Easy
Better manage resources and timelines with a fully integrated Project Portfolio Management (PPM) solution. From Agile to KANBAN to Waterfall or basic task lists; you can see it all in one view.

Integrate with Enterprise Systems
Easily connect to systems such as Workday, Azure, DocuSign, Office365, AWS and hundreds more with a complete enterprise integration and automation (iPaaS) platform.

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Shaner Hotel Group ITSM

Shaner Hotel Group Levels Up ITSM with Improved Self-Service Portal, Automation, and More

Prior to TeamDynamix, the hospitality business was using another help desk platform to manage IT services for employees. However, the program was “the most painful, complicated software I’ve ever used in my life,” says Vice President and Chief Information Officer Steve Shala. Today, Shaner Hotel Group is using TeamDynamix to manage IT service for its 1,100 employees—and both employees and IT staff alike have noticed a huge difference. From improved efficiencies to a better self-service portal, the team is benefiting from the new platform.

TeamDynamix was recognized as an 'Honorable Mention' in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

Info-Tech - 2023 IT Service Management Vendor Rankings - TeamDynamix

Which ITSM Vendor Is Right for You?
Use This Vendor Comparison & Quadrant to Evaluate.

Whether you are looking to level up an older ticketing platform, or you are considering migration to a no-code platform, you will benefit from this comprehensive report which looks at business value, ease of use, strategy, and innovation across ITSM vendors.

"The implementation is the smoothest
we’ve had in my 20-year history."
- InfoTech Review
TeamDynamix platform Infrastructure Diagram

Unified No-code Platform

Imagine a no-code platform that can be leveraged in IT, HR, Marketing, Facilities and more.

Highly flexible, easy to use and all supported by a white glove service team.

ITSM

Life-cycle IT Service Management with support for ITIL, assets, change, and self-service.

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ESM

Manage service requests and projects across your organization with no coding or scripting.

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PPM

Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.

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iPaaS

Enterprise integration and workflow are made easy with Integration Platform as a Service.

A positive customer-focused experience from initial contact to full operation!
- Gartner Review

Hot Topics for IT Service Desks in Hospitality

Use these articles and market reports to stay current on key developments in IT Service Management.

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