What steps are you taking toward a digital government?

With an ever increasing spend on technology, state and local government is now focused on how to best implement and support the investments that are being made. Are you ready to support the digital transformation?

Enterprise Service Management Solutions for the Public Sector: Brochure Download
Seal of the City of Buffalo: TeamDynamix ITSM Client
City of Sunnyvale, California: TeamDynamix ITSM & Project Portfolio Management Client
Frederick County, Maryland Logo: TeamDynamix Client
Town of Nantucket Logo: TeamDynamix ITSM & Project Management Client

A platform that reduces headaches and chaos while helping you deliver more value, faster.

An ITSM Upgrade for a Silicon Valley City

Is your ITSM platform easy to use, own, and operate?

As State & Local governments spend more and more on technology, IT teams are being asked to provide more support and IT services without adding more resources. The City of Sunnyvale was looking for a two in one cloud based SaaS with the integrations of service desk tickets, project management, and time tracking. 

The integration of all three components made it an economical and effective choice. With a system that requires no coding or scripting, Sunnyvale was able to get up and running quickly. 

Check out this video to see how the IT Department at The City of Sunnyvale made the switch!

State & Local Government CIOs: ESM & ITSM eBook Download

Time To Raise The Bar

CIOs are challenged by resource constraints.

It is for this reason that many CIOs are evaluating how they are allocating IT resources across support, service, and project work.

While CIO priorities, as chronicled by the National Association of State Chief Information Officers (NASCIO), have remained fairly consistent over the last few years, we can expect to see priorities – at both the state and local levels – shift somewhat in the year ahead and beyond.

County Government Levels Up

How one system can even the odds.

The Interagency Information Technologies Division for Maryland’s Frederick County was managing projects for 18 divisions with a mix of spreadsheets and a SharePoint environment. 

With a team of 16 people over seeing 3000 government employees who used 200 different applications The Interagency Information Technologies Division for Maryland’s Frederick Count felt outnumbered. 

Recognizing the need for a better approach to resource capacity planning, Frederick County looked for a project management solution that would focus on efficiency to help even the odds.

eBook Download: Leveling Up - 6 IT Leaders Improve Service Management
TDX eBOOK 4 Ways that the Public Sector is Improving IT Service Delivery

4 Ways the Public Sector Can Benefit from Integrated Work Management

We all manage projects everyday. The headline projects are the ones that we tend to hear about – often led by IT and managed through a project management office (PMO).  However, those represent only a portion of the projects that an organization under – takes. 

This eBOOK explores how to integrate IT Service Management with various Project methodologies for a single view of all work assignments and resources.  Time tracking, budget management and work output are all improved with a single platform approach.

One size does NOT fit all for project management.

Turn to technology to make project management more effective.

Running government projects can seem like a goat rodeo. Whether you are chasing resources for task updates or you are coordinating endless meetings, a flexible project management platform, helps.  When you build the right solution to fix the problem, you can get results.

One size does not fit all when it comes to project management. Waterfall, Agile, Kanban, Card Wall, and task lists are all formal methodologies. Learn how to make it work for everyone

White Paper - Project Management - One Size Does NOT Fit All
Govloop Blog Post: Rapid Increase in Tech Spend Has Government IT Leaders Thinking Differently

Public Sector Steps Up IT Service Management

The rapid increase in tech spend has placed an immense strain on the IT leaders within the public sector. With state and local governments spending $103 billion on IT annually, plenty of questions arise. But none are bigger than: Are you ready to be at the forefront of government information technology, and is your department making investments to modernize its approach to IT service management and project delivery? 

GovLoop takes a look at this hard hitting question in this blog.

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