Metro State Deploys IT Support Shared Service
View All Resources Resources Customer Stories Metro State University Creates an IT Support Shared Service Center Multiple Self-Service Portals Multiple portals enable easy deployment of an IT Support Shared Service center. ITIL Improves Processes ITIL-aligned IT Service Management software improves processes. Building Trust As the shared service gained buy-in, more groups came on board. Download […]
CIO Priorities Take Aim at IT Resource Drain
While CIO priorities have remained fairly consistent over the last few years, we can expect to see priorities shift somewhat in the year ahead and beyond in a post-pandemic world. For example, this seismic event exposed the need to further expand digital access, connectivity, and IT support services, and bolster or even rethink remote-work capabilities. […]
Navigate Digital Transformation in 2021 & Beyond with iPaaS
There’s no question the digital roadmap for nearly every business has accelerated greatly in 2020 to meet skyrocketing demands for remote work forces and virtual learning. As a result, it should be no surprise that the average number of software applications a business runs on any given day exceeds 130. That means there are more than 100 […]
Using APIs Without iPaaS Puts Your Business At Risk
The use of application programming interfaces (APIs) is critical to many businesses and organizations – providing the necessary connections between software components. On average, businesses manage more than 300 APIs. Unfortunately, APIs have a number of vulnerabilities that cybercriminals love to take advantage of. According to TechCrunch, APIs can be misconfigured, or otherwise vulnerable, and be used […]
3 ITSM Lessons to Take from the Transition to Online Learning
Project Management in Higher Education Anyone who has been on this earth over the last 4-6 weeks has abruptly learned a few key lessons, and one of these is that tech adoption is not that hard! Whether you are zooming with your grandmother or have moved your fitness class from the gym to your laptop, […]
Adjusting to the New Normal with ITSM Digital Workforce
Two IT Leaders got their ITSM Digital Workforce up and running. As Shelter In Place became the norm, Organizations and campuses across the country have had to adapt to ITSM Digital Workforces. Manhattan College (NY) found itself in the epicenter of the pandemic but worked quickly to expand its virtual capabilities across campus to continue […]
2020 CODiE Awards ITSM Finalists Announced
CODiE Awards: TeamDynamix named ITSM Finalist The CODiE Awards, the ONLY peer-recognized competition in education and business technology, just announced their new 202 finalists and we couldn’t be more honored to be named as a finalist for the Best IT Management Solution category. As a peer-reviewed leader, the CODiE Awards evaluate platforms and systems that […]
Supporting Faculty & Staff in a Changing Environment
Supporting Faculty & Staff Through IT If you’re trying to focus on Supporting Faculty & Staff through IT it can be tough because they’re everywhere! No longer centralized to campus, IT staff, faculty, and administration are working hand in hand to try to provide the best service to their community. Gone are the days when […]
5 Keys to Improving K-12 IT Maturity: Adopting the ITIL Framework
In Part Four of our series for improving IT maturity in K-12 districts, we’re going to focus on how adopting the ITIL (Information Technology Infrastructure Library) framework can boost the efficiencies and effectiveness of your IT department. In Part One of this series, we discussed how 45% of our survey participants cited resource constraints as […]
The IT Maturity Level: A Model in Higher Ed
Where is your IT department on the IT maturity level scale? Ad-Hoc with no defined measures? Or maybe you have some process or system in place to control your requests. No matter where you land, there is always room for improvement. When TeamDynamix conducted a pulse study to evaluate IT maturity among Higher Ed institutions, […]
K-12 Districts Face New Challenges In 2020
Lack of Resources in K-12 Districts Grow As districts range in size and scope one thing has remained a constant for K-12 Districts, they are being tasked to do more with less. This increase in responsibility has led to the adoption of self-service knowledge bases. Roughly 7 out of every 10 districts surveyed stated that […]
Why State & Local Governments are Moving to One Platform for ITSM and Project Management
The total forecasted spend in state and local government for 2018 is $3.25 trillion.¹ Since this massive sum largely comprises taxpayer dollars, state and local governments need to be prudent about delivering services and managing projects on time, on budget and to citizen expectations. But with information and tools distributed across multiple platforms, organizations often lack […]