Unifying ITAM with Service Management for Faster, Smarter Service
Back to Resources Resources Ebooks Is siloed data holding you back? Learn about the benefits of bringing IT Asset Management (ITAM) and ITSM together on one platform. Download PDF Expand Fullscreen You might also like
CIO’s Guide to IT Asset Management: From Oversight to Insight
Back to Resources Resources Ebooks Get a blueprint on how you can control costs, ensure compliance and gain complete visibility into all hardware and software assets using IT Asset Management (ITAM). Download PDF Expand Fullscreen You might also like
How to Move from Reactive to Strategic IT Asset Management
Many IT teams are still stuck reacting to asset issues as they come up—chasing down hardware locations, scrambling during software audits or rushing last-minute purchases for untracked needs. This reactive approach might keep things afloat day-to-day, but it rarely supports long-term business goals. Strategic IT Asset Management (ITAM) takes a different path. It’s not just […]
Faster Incident Resolution Starts with Asset Context—Here’s How to Get It
IT teams are often asked to do more with less, but nowhere is the pressure more intense than on the service desk. Users expect fast answers, downtime is expensive and the longer it takes to diagnose and resolve an incident, the more frustrated everyone becomes. What slows things down isn’t usually the technical skill of […]
Unlock Savings with Software Asset Management (SAM)
Budget overruns in IT often have a silent culprit: unused or improperly managed software. As businesses shift to hybrid and cloud environments, oversight becomes increasingly complex. Software Asset Management (SAM) is no longer just about license tracking, it’s a critical tool for optimizing IT budgets and maintaining compliance. This blog will explore the challenges, risks […]
Unlocking the Potential of Enterprise Service Management
In today’s modern IT environment, Enterprise Service Management (ESM) has become a go-to tool for IT leaders who want to increase efficiency and reduce costs organization-wide. But what exactly is ESM? And how can it benefit your organization? Let’s take a look at five of the top benefits of ESM. Defining ESM Before we get […]
Smarter Service Management: Codeless, Integrated and AI-Ready
CIOs are facing growing pressure to modernize IT operations while also extending service delivery across the organization. But for many, the landscape is fragmented. Teams are juggling disconnected systems for IT Service Management, asset tracking, project planning, integrations, automations and now AI chat and virtual assistants. The result is tool sprawl, inconsistent data and rising […]
The CIO’s Blueprint for Complete Asset Visibility
For CIOs, visibility isn’t a luxury – it’s a requirement. As organizations increasingly rely on technology to operate, compete, and adapt, IT leaders are expected to deliver both efficiency and agility. That’s difficult to achieve when data about hardware, software, cloud resources, and other devices is scattered across disconnected systems or buried in spreadsheets. Gaining […]
Unifying ITSM and ITAM for Operational Excellence
Many IT leaders understand the value of both IT Service Management (ITSM) and IT Asset Management (ITAM). But too often, these functions operate in isolation—on different platforms, with different data sets and sometimes by different teams. The result? Missed opportunities, inefficiencies and blind spots. Unifying ITSM and ITAM is not just a technical integration, it’s […]
iPaaS: A Valuable Tool for Streamlining Integration and Automation in Business
Introduction to iPaaS It’s no secret that integration and automation are essential for businesses and organizations wanting to stay ahead of the curve in today’s fast-paced digital world. One powerful solution for streamlining these processes is Integration Platform as a Service (iPaaS). iPaaS is a cloud-based platform that enables businesses to connect different applications, systems […]
Simplify the Onboarding/Offboarding Process with Automation
When it comes to complex tasks or projects that involve multiple departments throughout an organization, the onboarding and offboarding of employees is often overlooked. Often this process is thought of as something Human Resources handles, but anyone involved in the hiring process will tell you that it’s a complex process that involves many different departments. […]
Implementing A New ITSM Tool – Creating A Strategic Vision for Project and Change Management
IT organizations know there’s a lot more that goes into obtaining the benefits of IT Service Management (ITSM) software than simply identifying the need for a new ITSM tool, purchasing a platform and seeing the results. To realize all of the benefits of ITSM, you need the right processes in place – especially when it […]