Self Regional Healthcare Migrates to New ITSM Tool
Back to Resources Resources Customer Stories Self Regional Migrates to New ITSM Tool to Manage Growth Automated Onboarding Reduce resource drain with enterprise automation and integration. 50% Reduction in Open Tickets Improved ticket triage, workflow and escalation expedites resolution. Projects and Tickets Together Visualize timelines and resources allocations on one platform. Download Now Industry: HealthcareEnd-users: […]
City of Madison Combines ITSM and PPM
View All Resources Resources Customer Stories City of Madison Combines ITSM and PPM for a Single View No-code ITSM and PPM The no-code platform design makes it easy to configure and scale. One View of all Work With ITSM and PPM together, you can get one view of tickets and projects. Self-Service Realized The self-service […]
Frontwave Credit Union – Digital First IT Service
View All Resources Resources Customer Stories Frontwave Credit Union Adopts a ‘Digital First’ Strategy for IT Service Optimizing Internal Process The aim is to ‘remove the friction’ by optimizing internal processes. Streamline Service Delivery Leveraging a no-code ITSM platform, the team can easily configure workflow. Projects and Tickets Together By bringing ITSM and PPM together, […]
Sunnyvale Brings Tickets and Projects Together
View All Resources Resources Customer Stories Sunnyvale, CA Gains a Single View of Tickets, Projects and Assets Improved Visibility With tickets and projects together, you can see all work in one dashboard. White-glove Implementation Aided by a full-service implementation team, Sunnyvale was live quickly. Tickets and Assets Together A single platform to view all tickets, […]
ITSM Best Practices: Bringing Together Service and Project Management
As businesses continue to grow, they need to become more efficient in managing their IT services and projects. To achieve this, many organizations are exploring ways to integrate IT Service Management (ITSM) and Project Portfolio Management (PPM) on a single platform. In this blog, we’ll explore the impact of managing ITSM and PPM together on […]
University of Michigan Reduces ITSM Admin Costs
View All Resources Resources Customer Stories U of Michigan Reduces ITSM Admin Costs on No-Code Platform Reduced ITSM Admin Costs A no-code platform has significantly decreased ITSM admin costs and drain. Customization Made Easy The IT team can quickly create new forms, fields and workflows without coding. Optimized IT Service Continuous process improvement is easy […]
Three Keys to Ensuring Success in IT Project Management
If your company is looking to save money, start with project management. Did you know nearly 10 cents of every dollar spent on projects is wasted because of poor outcomes? IT departments are under enormous pressure to make sure this doesn’t happen, and with the right tools and strategies in place, you can avoid wasting time, […]
Harnessing the Power of One Platform for ITSM and PPM
Did you know using one platform for IT Service Management and Project Portfolio Management can help you better understand your resource capacity and balance workloads? This is just one of many benefits of using an IT Service Management tool that includes PPM. Resource capacity planning allows you to get a big-picture view of your entire […]
Why IT Service Management and Project Portfolio Management Belong Together
Did you know that 78 percent of organizations list resource constraints as one of their top challenges? If you’re familiar with IT Service Management (ITSM), it’s no surprise that many organizations find the use of self-service portals and Knowledge-Centered Service (KCS®) to be effective strategies to mitigate this challenge. And while both self-service and KCS are sound tools for IT Service […]
Frontwave Credit Union Adopts a Digital First Strategy Transforming the IT Operation and Member Experience
Frontwave Credit Union has adopted a digital-first strategy to deliver a heightened experience to all members. Based in Oceanside, California, Frontwave has experienced a lot of growth over the last few years and that’s resulted in many competing priorities as the organization continues to scale. Because of this, there is a renewed focus on understanding […]
The Benefits of Having One Platform for IT Service Management and Project Portfolio Management
For organizations with complex IT departments and multiple projects in process, the challenge is to find a way to manage these operations effectively. Fortunately, by leveraging a single system for both IT Service Management (ITSM) and Project Portfolio Management (PPM), companies can unlock several benefits that can drive success. Let’s take a look at some […]
Covenant HealthCare Brings ITSM and PPM Together
View All Resources Resources Customer Stories Covenant Healthcare Brings ITSM and PPM Together in One View Dashboards Give Insights In one view the CIO can see tickets, SLA alerts, project risks and key KPIs. Lower Admin Overhead Ability to manage the platform without dedicating multiple resources. Faster Response Time With everything in one view, technicians […]