When the PMO Gets Better Visibility to Resources

Optimizing Resources is a Priority for the PMO & Beyond

IT resources are stretched thin and there is no way that this can get fixed by adding enough headcount to make a difference – the way forward is to find a new path and one of the best ways to do this is to gain a better view into all work and resources – regardless of the type.  When organizations manage tickets, change, and projects separately, the issues are far-reaching.  Resource optimization is just one goal of the PMO – the other areas of focus include communication, tracking, and information transfer.  One platform can help.

This can apply outside of IT as well – Project Management for the Masses. Areas such as marketing, HR, and facilities can equally benefit from a unified approach to project & service management.

Tickets Become Projects

What may come into IT as a ticket can blossom – into a full-blown project.  When you are using a single platform, this can be a fluid motion – when the ticket becomes big enough that it needs to become a project, you can simply convert the ticket to a project and then assign resources & manage it – without rekeying data, without losing valuable information, and without draining your team further with redundant actions.

One Single Pane of Glass

When everything is in one place, CIOs can get better visibility to the entire operation — imagine one dashboard – tickets in violation of an SLA are in one box, projects at risk in another, projects with due dates in the next X days or months in another — everything is organized and everything is at your fingertips.  The PMO can also gain visibility to the broader operation, facilitating a more cohesive team approach.