Risks and Benefits of a Project Management Office
Benefits of a Project Management Office Enterprise project management can be a risky business, but also a very rewarding one when everything works as expected. Unfortunately, managing projects of this size can be fraught with pitfalls and the cost of failure is often too high for an organization to absorb, let alone tolerate. But what can […]
How the Public Sector is Tackling Top ITSM Challenges
When it comes to managing IT for state and local governments, there are several challenges according to this survey on IT Service Management (ITSM) in the public sector from eRepublic. Download the full survey findings. Regardless of IT maturity, most respondents say their top challenges include a lack of resources to handle the volume of tickets; too much […]
Why IT Service Management and Project Portfolio Management Belong Together
Did you know that 78 percent of organizations list resource constraints as one of their top challenges? If you’re familiar with IT Service Management (ITSM), it’s no surprise that many organizations find the use of self-service portals and Knowledge-Centered Service (KCS®) to be effective strategies to mitigate this challenge. And while both self-service and KCS are sound tools for IT Service […]
Frontwave Credit Union Adopts a Digital First Strategy Transforming the IT Operation and Member Experience
Frontwave Credit Union has adopted a digital-first strategy to deliver a heightened experience to all members. Based in Oceanside, California, Frontwave has experienced a lot of growth over the last few years and that’s resulted in many competing priorities as the organization continues to scale. Because of this, there is a renewed focus on understanding […]
The Benefits of Having One Platform for IT Service Management and Project Portfolio Management
For organizations with complex IT departments and multiple projects in process, the challenge is to find a way to manage these operations effectively. Fortunately, by leveraging a single system for both IT Service Management (ITSM) and Project Portfolio Management (PPM), companies can unlock several benefits that can drive success. Let’s take a look at some […]
How to Automate and Simplify Project Management
Project teams are facing increasing demands, often with very limited resources. As if the challenges of successful project execution were not enough, many teams are left to manage their operations with a series of time-consuming, manual processes and multiple, disparate tools. Because the use of different tools including Microsoft Word, Excel, and others is widespread […]
Integration and Automation: Keys to Achieving Digital Transformation
Digital transformation is a key driver of success in today’s competitive business climate. To get ahead, companies must incorporate the latest technology into their systems and processes, or face being left behind. In fact, Gartner predicts that IT spending in 2023 will total $4.5 trillion – an increase of 2.4 percent from 2022. An integration […]
Why Project Portfolio Management (PPM) Matters
Your company is growing, and its portfolio of projects is expanding. How do you make sure that each project gets the resources it needs to be successful? By implementing a Project Portfolio Management (PPM) tool. A PPM tool enables you to see the big picture of all your ongoing and proposed projects, assess their relative […]
Identifying and Solving Common Issues in IT Service Management
Proper service management is critical for any organization that relies on technology to operate. And when you have service management issues it can lead to disruptions in business operations and frustrated customers. In this blog post, we’ll discuss some of the most common issues in IT Service Management (ITSM) and how to solve them. By […]
How to Build and Manage an Effective Knowledge Base
What is a Knowledge Base? A knowledge base is a method of self-service that gives users the power to solve their own problems. It houses articles that contain documentation of common issues and provides solutions. In the simplest terms, a knowledge base makes information public so that it can be used as an asset to the organization. […]
Low Project Management Maturity Is Costing Your Company
Companies and organizations, no matter how big or small, can vary in project management and IT Service Management maturity. Even large, well-established companies can find themselves suffering from immature processes and workflows. In fact, a market study by ProjectManagement.com found that 42.6 percent of companies surveyed were worried that their organizations were operating at a low maturity level. The […]
Optimizing IT Service Management with Knowledge-Centered Service
Optimizing IT Service Management with Knowledge-Centered Service Implementing Knowledge-Centered Service (KCS®) as part of your IT Service Management (ITSM) process is a great way to build up your knowledge base and invest in a self-service strategy that saves your organization time, resources and money. But how can you accurately measure the success of your KCS initiatives and prove your ROI? […]