From the West to a New Frontier

Is your help desk software making the grade? Perhaps your current solution is home-grown, or maybe it just doesn’t follow industry best practices.

Either way, this can create a blind spot within your IT operations that makes it difficult to deliver quality customer service—consistently—and make the best use of the resources you have.

Regardless of the size of your IT department and who’s on the front lines, having an ITSM solution built around an ITIL framework is vital for being able to keep tabs on operations, be more responsive and efficient, and ultimately deliver the highest quality customer service possible.

Eric Lemmons, Help Desk Manager at Abilene Christian University, leverages IT Service Management (ITSM) from TeamDynamix to provide top-notch service for their staff and students.

Watch this video for more on how Eric and the help desk team at Abilene Christian University use the TeamDynamix platform to:

• Standardize help desk operations around the ITIL framework
• Optimize processes they have in place by moving toward industry best practices
• Provide higher quality customer service for the university