ITSM
IT Service Management

ITSM software that is easy to use, own, and operate – no coding or scripting.

Take IT Service Management to new heights with an easy-to-use, no code, ITSM platform.  Improve response time, accelerate self-service adoption, and deliver high-quality service to your customers.  One platform, with full support for ITIL with the management of incidents/tickets, problems, changes, and assets.  Combine ITSM with Project Portfolio Management for a complete work management solution. 

ITSM

IT Service Management

ITSM software that is easy to use,
own and operate – no coding or scripting.

Take IT Service Management to new heights with an easy-to-use, no-code platform. Improve response time, accelerate self-service adoption and deliver high-quality service to your customers. One platform, with full support for ITIL with the management of incidents/tickets, problems, changes and assets. Combine ITSM with Project Portfolio Management for a complete work management solution. 

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What is ITSM (IT Service Management)?

IT Service Management (ITSM) refers to all activities carried out, planned, delivered, operated and controlled by an organization to provide IT services to customers, employee, etc. Under this model, the IT department is often thought of as a service desk. In short, information technology service management provides value to the customer in the form of IT services that align with the business objectives of the company. Take ITSM to a new level with Enterprise Service Management (ESM). Extend service management to HR, Marketing, Sales, Facilities and more.

G2 Reviews ITSM

When you run a service desk, you need to have fast routing, the ability to group tickets and a great communication platform. A highly configurable personal desktop allows technicians to view their work in one place. An ITSM platform that saves time is essential.

Screenshot of TeamDynamix Problem Management Dashboard for ITSM
Screenshot of TeamDynamix Asset Management Dashboard for IT Departments

Asset Discovery Services and CMDB help you stay on top of replacement costs, refresh cycles and contract renewals. IT Service Management with asset management allows technicians to be more efficient and accurate in diagnostics and support.

A codeless IT Service Management platform means that you can quickly deploy a branded and highly functional support portal. Dramatically reduce call volume with a service catalog, automated routing and a knowledge base that contemplates crowdsourced feedback.

Image of TeamDynamix Workflow Viewer for ITSM Processes

IT Service Management software with easily configurable workflow. You can easily use a visual map without any coding or scripting. For organizations requiring sophisticated orchestration, combine with iPaaS with automation for ecosystem connectivity.

Did you know that 80% of system outages are caused by poor change management? Don’t let this be you. ITSM with a full life-cycle approach includes integrated change management and allows you to assign and track work in a single personalized view.

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TeamDynamix Ranked 1st​

of 17 in IT Service Management

This report used insights from validated users to share why TeamDynamix users are more satisfied and more likely to recommend this solution to their peers and colleagues. Outstanding user reviews rank TeamDynamix ITSM as a leader in the SoftwareReviews’ January 2021 Data Quadrant.

Screenshot of TeamDynamix Release Management Dashboard for ITSM

With an IT Service Management system that aligns with ITIL, you can follow the release management process and keep your production environment running smoothly. Keep your team on track and minimize incidents by leveraging a formal release planning tool.

With a single IT Service Management platform approach, you can operate within the ITIL framework, while also adopting best practices in project management. Technicians can view all tickets and project work in one place. If you need more details you can click into specific assigned project tasks, watch risk alerts and see your ticket queue.

Image of TeamDynamix Project Management Dashboard for ITSM & PPM
TeamDynamix Dashboards & Reporting Solution for ITSM

IT Service Management software allows you to easily build dashboards and reports. With TeamDynamix, you can track ticket queues, SLA’s, project tasks, team performance, project risk alerts, key news feeds, and more.

Supercharge your IT Service Management with a codeless integration and workflow platform, iPaaS. Out-of-the-box connectors to popular systems like Salesforce, Workday, Office365, DocuSign, Active Directory, Azure, Amazon Web Services, and more.

The Gratz Bank Takes Ownership of IT Service Management

Reliable IT service management is especially critical in a banking environment. The Gratz Bank is using the TeamDynamix platform to gain the visibility they need into technical operations and build sound change management processes. They are even using it outside of IT to help with enterprise service management.  

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