IT Service Management / ITSM
ITSM software that is easy to use, own and operate – no coding or scripting.
IT Service Management (ITSM)
ITSM software that is easy to use, own and operate – no coding / no scripting. Improve productivity, reduce call volume, embed ITIL best practices, and reduce resource and budget drain.
- Assign IT tickets dynamically and generate “My Work” views
- Group tickets and convert incidents to problems or projects
- Communicate via mass emails with linked knowledge base (KB) articles
When you run a service desk, you need to have fast routing, the ability to group tickets and a great communication platform. A highly configurable personal desktop allows technicians to view their work in one place.
- Asset discovery: Windows, Mac, Linux, Chrome and networked devices
- Open tickets against assets with custom forms to match unique attributes
- Integrate with third-party tools and manage all assets in one place
Asset Discovery Services and CMDB help you stay on top of replacement costs, refresh cycles and contract renewals. Asset management allows technicians to be more efficient and accurate in diagnostics and support.
- Fully branded and accessible self-service experience (WCAG 2.0 AA)
- End-users can self-resolve issues through AI-enhanced search
- Easily build and maintain a knowledge base (KB)
A codeless ITSM platform means that you can quickly deploy a branded and highly functional support portal. Dramatically reduce call volume with a service catalog, automated routing and a knowledge base that contemplates crowdsourced feedback.
- Ensure that requests are automatically routed correctly the first time
- Reduce time spent on manual work that can be automated
- Reduce the number of systems a technician needs to touch through integration
With TeamDynamix’s IT Service Management tool, you can easily configure and test workflows using a visual map without any coding or scripting. For organizations requiring sophisticated orchestration, combine with iPaaS with automation for ecosystem connectivity.
TeamDynamix Ranked 1st
of 17 in IT Service Management
View insights from validated users to learn why TeamDynamix users are more satisfied and more likely to recommend this ITSM solution to their peers and colleagues when compared to others in the industry. Outstanding user reviews rank TeamDynamix ITSM as a leader in the SoftwareReviews’ January 2021 Data Quadrant.
- Ensure that service requests are routed correctly the first time
- Reduce time spent on manual work and updates
- Reduce the number of screens a technician touches
Did you know that 80% of system outages are caused by poor change management? Don’t let this be you. This full life-cycle approach includes fully integrated change management and allows you to assign and track work in a single personalized view.
- Properly manage the release management process
- Prevent bad deployments
- Reduce unplanned downtime
With an IT Service Management system that aligns with ITIL, you can follow the release management process and keep your production environment running smoothly. Keep your team on track and minimize incidents by leveraging a formal release planning tool.
- Convert tickets into projects, tasks or cards
- Optimize and allocate resources against tickets and projects in one view
- Use any approach: Waterfall, Agile, Kanban, Card Wall, task lists, etc.
With a single service management platform approach, you can operate within the ITIL framework, while also adopting best practices in project management. Technicians can view all tickets and project work in one place. If you need more details you can click into specific assigned project tasks, watch risk alerts and see your ticket queue.
What is ITSM?
IT service management (ITSM) refers to all activities carried out, planned, delivered, operated and controlled by an organization to provide IT services to customers, employee, etc. Under this model, the IT department is often thought of as a service desk. In short, information technology service management provides value to the customer in the form of IT services that align with the business objectives of the company.
- Create insightful reports and dashboards in minutes - No coding or scripting
- Create a personalized desktop view that’s easy to filter and configure
- Publish dashboards to non-ITSM system users
With transparency at the core, IT Service Management software from TeamDynamix allows you to easily build dashboards and reports. With the TDX ITSM system you can track ticket queues, SLA’s, project tasks, team performance, project risk alerts, key news feeds and more.
- Search for your TeamDynamix tasks within a Teams conversation
- Utilize Team channels and direct chat messages
- Provide updates for TeamDynamix directly from within Teams
Your teams are already talking about the work they need to do—TeamDynamix’s integrations to Microsoft Teams and Slack let you easily connect those conversations to the incidents, projects, assets and other work tracked within TDX’s ITSM software.
- Discover all devices on a network
- Routinely monitor devices and confirm they are running to SOP
- Integrate with software to quickly apply patches and software updates
It’s critical to have a strong antivirus and anti-malware solution, along with the ability to monitor its effectiveness and be smart about backups so you can thwart ransomware attempts. TeamDynamix IT Service Management offers out-of-the-box integrations integrations including a pre-built tight integration with Kaseya.
See the Platform in Action!
You might also like:
What is Enterprise Service Management?
If you are a TeamDynamix client or simply searching online for software to manage IT services and service delivery, you have undoubtedly seen the term
Three Ways IT Departments Can Use Resources More Efficiently
IT departments in all sectors are under a lot of pressure to use resources more efficiently, and that’s especially true now as many businesses and
The Right ITSM Tool Makes A Difference – Lessons from Elon University
Elon University, a mid-sized private university in North Carolina, wanted to optimize their IT service delivery experience but was feeling held back by their current