IT Service Management / ITSM

ITSM software that is easy to use, own and operate – no coding or scripting.

IT Service Management (ITSM)

ITSM software that is easy to use, own and operate – no coding / no scripting. Improve productivity, reduce call volume, embed ITIL best practices, and reduce resource and budget drain.

Screenshot of TeamDynamix Problem Management Dashboard for ITSM

When you run a service desk, you need to have fast routing, the ability to group tickets and a great communication platform. A highly configurable personal desktop allows technicians to view their work in one place.

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Asset Discovery Services and CMDB help you stay on top of replacement costs, refresh cycles and contract renewals. Asset management allows technicians to be more efficient and accurate in diagnostics and support.

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Screenshot of TeamDynamix Asset Management Dashboard for IT Departments

A codeless ITSM platform means that you can quickly deploy a branded and highly functional support portal. Dramatically reduce call volume with a service catalog, automated routing and a knowledge base that contemplates crowdsourced feedback.

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With TeamDynamix’s IT Service Management tool, you can easily configure and test workflows using a visual map without any coding or scripting. For organizations requiring sophisticated orchestration, combine with iPaaS with automation for ecosystem connectivity.

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Image of TeamDynamix Workflow Viewer for ITSM Processes
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TeamDynamix Ranked 1st​

of 17 in IT Service Management

View insights from validated users to learn why TeamDynamix users are more satisfied and more likely to recommend this ITSM solution to their peers and colleagues when compared to others in the industry. Outstanding user reviews rank TeamDynamix ITSM as a leader in the SoftwareReviews’ January 2021 Data Quadrant.

Did you know that 80% of system outages are caused by poor change management? Don’t let this be you. This full life-cycle approach includes fully integrated change management and allows you to assign and track work in a single personalized view.

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With an IT Service Management system that aligns with ITIL, you can follow the release management process and keep your production environment running smoothly. Keep your team on track and minimize incidents by leveraging a formal release planning tool.

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Screenshot of TeamDynamix Release Management Dashboard for ITSM
Image of TeamDynamix Project Management Dashboard for ITSM & PPM

With a single service management platform approach, you can operate within the ITIL framework, while also adopting best practices in project management. Technicians can view all tickets and project work in one place. If you need more details you can click into specific assigned project tasks, watch risk alerts and see your ticket queue.

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What is ITSM?

IT service management (ITSM) refers to all activities carried out, planned, delivered, operated and controlled by an organization to provide IT services to customers, employee, etc. Under this model, the IT department is often thought of as a service desk. In short, information technology service management provides value to the customer in the form of IT services that align with the business objectives of the company.

Read more about what ITSM is here

With transparency at the core, IT Service Management software from TeamDynamix allows you to easily build dashboards and reports. With the TDX ITSM system you can track ticket queues, SLA’s, project tasks, team performance, project risk alerts, key news feeds and more.

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TeamDynamix Dashboards & Reporting Solution for ITSM

Your teams are already talking about the work they need to do—TeamDynamix’s integrations to Microsoft Teams and Slack let you easily connect those conversations to the incidents, projects, assets and other work tracked within TDX’s ITSM software.

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It’s critical to have a strong antivirus and anti-malware solution, along with the ability to monitor its effectiveness and be smart about backups so you can thwart ransomware attempts. TeamDynamix IT Service Management offers out-of-the-box integrations  integrations including a pre-built tight integration with Kaseya.

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Screenshot of TeamDynamix Endpoint Control Dashboard for IT Departments

See the Platform in Action!

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