TeamDynamix positioned as a Challenger in 2026 Gartner® Magic Quadrant™ for IT Service Management (ITSM) Platforms
When we talk to IT teams on Ivanti looking to make a switch, it’s often because Ivanti forces a change like a major upgrade, a move to Neurons, or the end of Cherwell. They tell us three things: Changing the platform takes specialized skills; reporting and self-service never deliver what was promised; and the next migration is always coming. If you have to rebuild anyway, rebuild on a platform your team can actually run. TeamDynamix can help.
Every Upgrade Is a Rebuild
Configuration Requires Specialists
Service Stops at the Service Desk
Ivanti has a broad portfolio, and its endpoint and patch management are real strengths. Its ITSM story is different. Customers on Cherwell, HEAT, or older Ivanti versions face a move to Neurons that means rebuilding workflows, forms, integrations, and reports. Neurons then needs technical specialists and often an implementation partner to run.
TeamDynamix is a single no-code platform for ITSM, ESM, ITAM, PPM, iPaaS, and conversational AI. Your own team administers it, and implementations typically take anywhere weeks to months.
Where the trade-offs show up
The migration is mandatory. The destination isn’t. Cherwell reaches end of life on December 31, 2026, and there is no direct upgrade path to Neurons. Customers on older Ivanti versions face the same decision when a major upgrade comes due. Either way, the work gets rebuilt, so the evaluation should cover the whole market, not just Ivanti’s prescribed path.
Administration depends on specialists. Configuring Ivanti requires deep technical skills and proprietary scripting. Customers describe workflows that “never really took flight” and changes that require paid service hours. On TeamDynamix, service owners build forms, workflows, and portals visually, with no developers.
Ivanti vs. TeamDynamix:
What should you consider?
Ivanti environments typically need dedicated admin or developer staff plus implementation partners, and licensing is modular, with many capabilities sold separately. TeamDynamix offers no-code administration, simple licensing, and implementations led by TeamDynamix experts, building your team’s expertise along the way.
Customers leaving Ivanti report: email replies that technicians can’t see without opening the ticket; a mobile experience that technicians won’t use; moving between incident, problem, and change modules with no single view of their work; and self-service portals that users avoid. TeamDynamix provides a unified technician workspace, global search, a mobile app, and an accessible self-service portal that meets WCAG standards without custom coding.
Ivanti’s automation is focused on service management and relies on older SOAP-based APIs. TeamDynamix iPaaS adds 200+ pre-built REST connectors and a visual flow builder for automation across HR, identity, endpoint, and cloud systems. Examples include onboarding, offboarding, and Active Directory actions.
Cherwell support ends December 31, 2026. Before committing to a Neurons migration, compare the full cost: services, timeline, and the staff needed to run it afterward. TeamDynamix has moved Cherwell and Ivanti customers onto the platform with in-house implementation teams, and can align contracts with your current renewal.
Are You Looking to Compare ITSM Vendors?
You’ve been led to believe there are two platform choices: simple and limited, or powerful with added costs and complexity. Those aren’t choices; they’re trade-offs. That’s why, according to Gartner, 8 in 10 IT buyers overspend on their ITSM platform.
The 2026 Gartner® Magic Quadrant™ for IT Service Management (ITSM) Platforms report evaluates ITSM vendors across the market on their Ability to Execute and Completeness of Vision. Get your complimentary copy of the report today.
TeamDynamix is focused on continuous process improvement, helping customers to achieve measurable results. Our 98% customer retention rate reflects an ITSM platform that’s built to evolve with your business, delivering agility and adaptability.
For many years, the ITSM market had everyone believing that if they wanted ITSM power, they needed to invest heavily in developers and a cumbersome platform. This is a false trade-off.
CUSTOMER STORY
CUSTOMER STORY
Yes. TeamDynamix is a no-code ITSM and ESM platform for organizations that want to own and change their service management without developers or partner retainers. It also brings ITAM, PPM, iPaaS, and AI onto the same platform.
The most common trigger is a forced upgrade or migration, such as Cherwell end of life or a major Ivanti version change. The most cited reasons are:
No. Neurons is a different product, and there is no direct upgrade path. Workflows, forms, integrations, and reports have to be rebuilt.
Yes. TeamDynamix integrates with endpoint and discovery tools, so you can keep your endpoint investments and change only the service management platform.
Implementations typically take about 120 days, depending on scope.
No. Forms, workflows, portals, and integrations are built visually by your own administrators.
OUR SOLUTIONS
Drive agility in service management with AI and automation. Leverage a full-lifecycle AI-powered ITSM/ESM platform with support for ITIL, change management, assets, virtual support agents, and more.
Supercharge service and reduce admin overhead by leveraging no-code IT Service Management built to evolve and scale.
Make enterprise service management a reality with a single platform across IT, facilities, HR, marketing and more.
Cut software costs, stay compliant and expedite service delivery with real-time insights and usage data for all assets.
Project Portfolio Management helps improve team collaboration and resource capacity planning.
Digital Employee Experience (DEX) helps IT monitor, detect, and remediate computer issues before they become problems. Deflect endpoint-related tickets and gain visibility to expedite ticket resolution.
Let automation take off with no-code enterprise integration and workflow. Eliminate manual work and improve connectivity with a library of prebuilt connectors and a visual flow builder.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
