TeamDynamix customer David Dodd, CIO at Stevens Institute of Technology, manages an organization that is responsible for all the university’s technology including academics, administration, and research. David was featured in CIO Insight where he discussed his approach to continual innovation.
August 23, 2017
Stevens Institute of Technology (SIT) is a New Jersey-based private research university with 6,600 undergraduate and graduate students. It has more than 290 faculty members who collaborate in an interdisciplinary, student-centric, entrepreneurial environment to advance the frontiers of science and leverage technology to confront global challenges. The school is home to three National Centers of Excellence, as well as dozens of joint research programs, facilities and centers focused on critical industries, such as cyber-security, defense, energy, finance, healthcare, homeland and maritime security, STEM education, and urban and coastal resilience. David Dodd is the CIO and vice president of information technology at Stevens Institute of Technology. In that role, he tells CIO Insight contributor Peter High, Dodd oversees an organization that is responsible for all technology and systems, including academics, administration and research.
Peter High: You have focused on developing a fully integrated customer-centric, service-driven organization. What steps have you taken to achieve this?
David Dodd: Steven’s motto is the “Innovation University,” and innovation is in our DNA. We’ve taken many steps to ensure we’re continually identifying new systems and technologies, and deploying initiatives that support our student-centric organization. To start, we created a new user support organization that is more than just a standard help desk, and we selected TeamDynamix as our unified incident tracking and project/portfolio management system.
We recently hired a number of highly qualified employees in our division and now have a world-class team of talented professionals. In addition to our new staff members, we have a dedicated change management function, and we have opened a new technology support center on campus called the Technology Resource and Assistance Center (TRAC).