Share knowledge across the IT department and the organization. Create, edit, and view the organization’s collective knowledge, in one, organized spot. Enhance self-service by making the Knowledge Base accessible to all.
Today’s users have the expectation of connectivity, immediate answers, and all systems go. The office of the CIO is expected to make this a reality. An ITSM system with an integrated portal is how you can get there. Add news streams, knowledge base links, access to the service catalog and ticketing system. All of this just a click away.
By way of the integrated service portal, you can separate service requests from incidents and allow users to select the services they need.
Webinar Panel Discussion
One Platform: Centralizing IT Services
Leaders from BYU-Idaho, Texas Woman’s University, and the University of New Hampshire System discuss the advantages of a centralized approach to IT.
Load assets directly into the TeamDynamix system or interface with an asset management tool to keep track of all inventory. Tickets can be opened in general or against specific assets.
ITSM helps organizations move up the IT maturity model from ad-hoc and chaotic to systematic, repeatable, traceable, and optimized processes. A systematic approach can help you restore normal service operations as swiftly as possible following an incident.
ITSM Dashboards & Reporting
Reliable, instant access to custom dashboards and reports provide the key metrics necessary to make informed decisions.
Endpoint Management & Security
TeamDynamix integrates with Kaseya to offer true end-point management. This means that the IT department can be proactively aligned with the rest of the organization for off-boarding activities. It also allows IT to take control over or decommission any asset with an IP address. This extra layer of security helps to mitigate risk especially as it relates to stolen property.