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The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
A new market study from InformationWeek has revealed that as many organizations have embarked on automation as part of digital transformation initiatives, there is a growing need for governance around all of the automations being built.
When it comes to automation within an organization, the study found that:
While all of this automation is great for solving some of the backlog and resource constraint issues, when it’s done ad hoc by IT teams building their own scripts or home-grown automation, and using a variety of APIs to alleviate their woes – this can cause issues.
In fact, according to the study more than four in 10 respondents to the survey said they spend at least five hours a week developing home-grown scripts for automation between and within applications and writing scripts for workflow and automation. That means that IT workers are spending more than six weeks a year tending to the care and feeding of internally built automations.
This works well in limited situations, but at scale, the DIY mentality quickly creates its own IT administrative headaches within organizations.
The proliferation of SaaS solutions and departmental point solutions is driving a need for better management of data integrity, data sharing and workflows between these applications.
The state of application portfolios today is such that 80% of all organizations have 50 or more point solutions throughout the organization that IT teams must juggle administration of. And more than half of the organizations surveyed — 53% — have 100 more applications to worry about.
The study also found that:
As the survey shows, system integrations are being built over and over again by all of these different system administrators, often with little governance over the process and no documentation. And a lack of governance means that IT administrators are not ensuring that APIs, integrations and automated workflows across applications are securely built. Nor is the process orchestrated to limit the amount of redundant effort put into these tasks by various IT admins, who might be working in different groups and not closely collaborating.
This creates a chaotic environment as systems come and go, and various pieces of infrastructure need to be rebuilt or pointed at different applications that might have their bespoke automation built on top of them. This is cumbersome to navigate and introduces big downtime and security risks if change management is not handled properly.
It also often depends on knowledgeable superstar employees with institutional knowledge to keep the whole house of cards upright. When those people leave the organization, many times the automations they built fail.
According to respondents, six in ten said they and their team spend 10 or more hours per week working on internally developed scripts to manage these systems and the processes they run. Again, that’s an entire quarter’s worth of work just in that mission of keeping these home-grown processes running. Nearly the same ratio of respondents said they spend at least five hours a week on integration-related work to get these systems to play nicely together.
With so many administrators and so many APIs, everyone is building integrations, working with APIs creating workflows, and moving data – makeshift automation methods are not sustainable, nor are they secure or efficient.
The best way to create standardization around your integrations and automations is to centralize them around a single enterprise integration and automation tool – iPaaS.
iPaaS (Integration Platform as a Service) centralizes all integrations into one hub with a library of connectors to common systems such as Workday, Oracle, your IT service management (ITSM) platform, Salesforce, the Active Directory, Azure and hundreds more, as well as any APIs.
With all systems connected and data points now secured in one spot, end-users can leverage the platform to move data, transform data, and build out automations and workflows using a visual flow builder that can be triggered from a field change, a form fill, or any number of actions.
For example, it is possible to build out a flow to update the Active Directory when a request is made to add a user to a group. This may come in as a ticket, but then the IT team can easily click on ‘approve’ and the system will automatically trigger this workflow versus having to manually do this.
Here are the top 5 benefits of using a codeless iPaaS platform for all your integration and automation needs:
Want to learn more about how organizations are overcoming the impacts of resource drain? Check out the latest market study from InformationWeek: State of IT – Resource Drain.
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TeamDynamix’s award-winning SaaS cloud solution offers IT Service and Project Management together on one platform with enterprise integration and automation.
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