IT Change Management; a Risk-Based Approach to Change Review and Approval
Generally speaking, it is now a requirement for ITSM software to include change management. In fact, studies will show that as much as 80% of ticket volume has historically been caused or generated by poor change management. Yet, knowing this, many organizations are still struggling to adopt a framework for managing risk and approvals around changes. Let’s look […]
Improving Cross-Departmental Communication With iPaaS
One of the many benefits of using an enterprise integration and automation tool like iPaaS (integration platform as a service) is that it will help you connect the dots between people, processes and technology. You can also greatly improve cross-departmental workflow and communication. iPaaS acts as a hub to manage all data integration points, leveraging pre-built […]
The Benefits of Using ITIL to Enhance GRC Strategy
Governance, Risk Management, and Compliance (GRC) is an integrated approach to managing an organization’s overall governance, enterprise risk management and compliance with regulatory requirements. It is a strategic framework that enables organizations to achieve their objectives while effectively managing risks and meeting regulatory obligations. The ITIL framework plays a significant role in the broader context […]
3 Reasons Why iPaaS is the Right Tool for Enterprise Application Integration
According to a study completed between TeamDynamix and IDG, the average company uses 185 apps and manages hundreds of APIs. With the rise of cloud-based SaaS offerings, each department within an organization is now empowered to build its own, unique tech stack to simplify and track its processes and data. From HR to marketing, sales […]
iPaaS: A Faster Path to Enterprise Modernization and Digital Transformation
Over the last few years, companies have quickly been working their way towards digital transformation, modernizing aging IT infrastructure in an effort to provide better service and delivery at a time when resources are limited and, in many cases, overburdened. The realities of the last few years, alone, have caused organizations to double down on […]
ITSM Best Practices: Aligning Cybersecurity and ITSM Processes
IT has become an integral part of modern organizations, enabling them to perform their operations efficiently and effectively. However, with the increasing reliance on technology, the risk of cyber-attacks has also increased. This is why IT Service Management and cybersecurity are essential components of any organization’s IT strategy. In this blog, we will discuss the […]
How the Public Sector is Tackling Top ITSM Challenges
When it comes to managing IT for state and local governments, there are several challenges according to this survey on IT Service Management (ITSM) in the public sector from eRepublic. Download the full survey findings. Regardless of IT maturity, most respondents say their top challenges include a lack of resources to handle the volume of tickets; too much […]
Why IT Service Management and Project Portfolio Management Belong Together
Did you know that 78 percent of organizations list resource constraints as one of their top challenges? If you’re familiar with IT Service Management (ITSM), it’s no surprise that many organizations find the use of self-service portals and Knowledge-Centered Service (KCS®) to be effective strategies to mitigate this challenge. And while both self-service and KCS are sound tools for IT Service […]
NaphCare Embraces ITSM Automation
View All Resources Resources Customer Stories NaphCare Embraces ITSM Automation for Improved Service ITSM Automation Realized With a no-code, agile ITSM platform the team is able to quickly automate. 98% Faster Provisioning IT account and software provisioning went from over a week to minutes. Reduced Admin Drain No-code ITSM enables the automation of manual, mundane […]
Frontwave Credit Union Adopts a Digital First Strategy Transforming the IT Operation and Member Experience
Frontwave Credit Union has adopted a digital-first strategy to deliver a heightened experience to all members. Based in Oceanside, California, Frontwave has experienced a lot of growth over the last few years and that’s resulted in many competing priorities as the organization continues to scale. Because of this, there is a renewed focus on understanding […]
The Benefits of Having One Platform for IT Service Management and Project Portfolio Management
For organizations with complex IT departments and multiple projects in process, the challenge is to find a way to manage these operations effectively. Fortunately, by leveraging a single system for both IT Service Management (ITSM) and Project Portfolio Management (PPM), companies can unlock several benefits that can drive success. Let’s take a look at some […]
Integration and Automation: Keys to Achieving Digital Transformation
Digital transformation is a key driver of success in today’s competitive business climate. To get ahead, companies must incorporate the latest technology into their systems and processes, or face being left behind. In fact, Gartner predicts that IT spending in 2023 will total $4.5 trillion – an increase of 2.4 percent from 2022. An integration […]