When To Manage Work as a Ticket vs. a Project
Sometimes, when handling incoming requests, it might not be clear whether the work should be tracked as a ticket or as a project – especially if you’re using an ITSM tool that doesn’t give you a holistic view of all tickets and projects happening within your organization. Here are some tips you can use to […]
ITIL Best Practices to Revive Your IT Service Management
As a guiding framework, Information Technology Infrastructure Library (ITIL) functions to help IT keep pace with the organization’s needs and goals. With companies accelerating their digital transformation projects, the adoption of ITIL best practices can help organizations stay focused on IT goals and consistently provide exceptional service to customers and employees. ITIL Best Practices ITIL best […]
What is Enterprise Service Management (ESM)?
If you work in the IT world, you’ve undoubtedly seen the term IT Service Management, often referred to by the acronym ITSM. ITSM is the collection of actions and policies designed to plan, execute and manage all the IT services within an organization. But what do you call it when ITSM processes and tools are […]
The 5 Biggest Integration and Automation Benefits
Organization-wide integration and automation efforts are on the rise as more and more companies embark on digital transformation initiatives to provide better, faster service to end-users and modernize legacy systems. Looking to reduce toil and save resources, interest is growing in software that makes it easy for any department to integrate programs and automate actions […]
The 5 Key Use Cases of iPaaS Explained
Integration Platform as a Service, or iPaaS, is no longer just a buzzword in the tech industry. It’s a vital tool that enables organizations across industries to streamline their processes, enhance their productivity and stay ahead in the digital transformation race. In this blog post, we will dive into the five key use cases of […]
The Most Important ITSM Features
Whether you’re just getting into using ITIL and looking for an IT Service Management platform that fits your needs, or operating at a high level of IT maturity with an existing ITSM platform, there are a few features you should have regardless of your ITSM maturity. By prioritizing these important ITSM features you can set your organization up […]
No-Code Service Management Platform Pays Dividends for Stockman Bank
Back to Resources Resources Customer Stories No-Code Service Management Platform Pays Dividends for Stockman Bank Lower Total Cost of Ownership Stockman’s previous system had a steep learning curve and demanded a lot of resources to manage, so the bank had to hire consultants. This dramatically increased the cost of deploying any new features or changes. […]
Diagnostic System Manufacturer Modernizes IT Service with Automation
Back to Resources Resources Customer Stories Diagnostic System Manufacturer Modernizes IT Service with Automation Improved Self-Service Employees are now empowered to resolve IT issues independently through self-service. The team created a service catalog, knowledge base and self-service portal that automatically directs requests to the appropriate technician. Reducing Ticket Volume The knowledge base integrated into the […]
Info-Tech IT Service Management Quadrant and Vendor Rankings
Back to Resources Resources Ebooks Shopping for a new IT Service Management (ITSM) platform? You’ll want to find a tool that supports ITIL, self-service and the ability to expand to Enterprise Service Management (ESM). For more best practices and to see how ITSM vendors rank in comparison to TeamDynamix check out the latest quadrant and […]
Automate IT – A Playbook for Supercharging ITSM with Automation
View All Resources Resources Ebooks EBOOKS | Using automation can supercharge your IT Service Management and help reduce the number of manual tasks your IT help desk takes on – allowing them to focus on tasks that bring more business value. Read stories from TeamDynamix customers and see how automation is elevating their ITSM. Download […]
Smart Service Management: Automating Mundane Repetitive Tasks
Back to Resources Resources Ebooks By combining integration and automation with your IT Service Management software you can automate actions from ticket requests—and even automate complex business processes like onboarding and offboarding for employees. Learn more in this eBook about smart service management. Download PDF Expand Fullscreen You might also like
Building a Data Integration Strategy to Connect the Healthcare Tech Ecosystem
Back to Resources Resources Ebooks Learn how iPaaS can help healthcare systems integrate key systems and automate processes for better, faster service. Download PDF Expand Fullscreen You might also like