Modernizing ITSM in the Public Sector: 6 Stories of Leveling Up
View All Resources Resources Ebooks EBOOKS | IT Service Desk optimization can come in many forms – from self-service adoption and ITIL alignment to enterprise automation. This eBook looks at six different IT teams within the public sector. These inspirational stories paint a picture of how a few steps in the right direction can amount […]
Info-Tech Report: iPaaS Vendor Market Comparison and Rankings
Back to Resources Resources Ebooks Are you shopping for an iPaaS solution? Use this guide to step through the key considerations and criteria needed to evaluate both your needs and the market as a whole. Compare vendors using real customer feedback and reviews. Step through top product features and functionality to see which are the […]
University of Michigan Reduces ITSM Admin Costs
View All Resources Resources Customer Stories U of Michigan Reduces ITSM Admin Costs on No-Code Platform Reduced ITSM Admin Costs A no-code platform has significantly decreased ITSM admin costs and drain. Customization Made Easy The IT team can quickly create new forms, fields and workflows without coding. Optimized IT Service Continuous process improvement is easy […]
Beckers Healthcare: A Revolution in Healthcare ITSM
Back to Resources Resources Ebooks Demands on IT service desks throughout healthcare have grown immensely over the last five years. Learn how IT leaders in healthcare are meeting this challenge with automation and integration – focusing on enterprise-quality IT Service Management (ITSM) tools. Download PDF Expand Fullscreen You might also like
The Power of a Unified ITSM/PPM/ESM Platform: IT Leaders Share Their Stories
In the IT Service Management space – many tools offer basic ticketing, some automation and other features. But very few offer IT Service Management (ITSM), Project Portfolio Management (PPM) and Enterprise Service Management (ESM) with enterprise-level integration and automation on one platform. Having all functions within a single tool has many benefits and can be a […]
Transform the IT Service Desk: Using Automation to Boost Self-Service
Back to Resources Resources Ebooks EBOOKS | Learn how state and local government organizations are using automation and consolidation to modernize IT Service Management (ITSM); boost self-service; improve transparency and productivity; and give both citizens and employees a better service experience. Download PDF Expand Fullscreen You might also like
Struggling with an Integration Backlog? You Need iPaaS
A recent market study between IDG and TeamDynamix found that a staggering 89 percent of respondents from businesses of all sizes and industries are dealing with a data integration backlog regardless of whether they handle integrations in-house or with the help of a third party. That’s huge. What’s to blame for this? Many organizations say […]
6 Tips for Finding the Right iPaaS Integration and Automation Platform
In the last decade, organizations have found themselves needing to evolve to meet the needs of a growing, fast-paced technology-driven customer base. For larger enterprises, often bogged down by legacy processes and tech stacks, this can present some challenges. As a result, we’re seeing a trend where lines of business within an organization are purchasing and […]
Combating Resource, Budget Limitations with Codeless Platforms
From IT Service Management (ITSM) to Integration Platforms as a Service (iPaaS), organizations are seeking no-code platforms that allow for faster, more flexible deployment. Since early 2020, the global pandemic has caused a shift in the way businesses operate. Many find themselves running with limited resources and limited budgets. In addition, IT skills shortages are […]
Market Study: Enterprise Integration & Automation in the Public Sector
Back to Resources Resources Ebooks An overwhelming majority of public sector organizations (94 percent) say workflow automation is a priority on their digital transformation roadmap. Read about the experiences and challenges public sector organizations have around digital transformation. Download PDF Expand Fullscreen You might also like
City of Buffalo Improves Service with Smart ITSM
View All Resources Resources Customer Stories City of Buffalo Uses ‘Smart ITSM’ for Faster Resolution Smart ITSM Resolves Faster With all the information at their finger tips, the techs can resolve issues faster. Enriched Knowledge Base End-users can quickly search the knowledge base for answers. Automated Workflow Put time back in the day by automating […]
Gainesville Embraces Automation
View All Resources Resources Customer Stories Gainesville Regional Utilities Embraces ITSM Automation Improved Resource Planning Gained a single view of tickets, assets, change requests, and projects. Flexible Configuration Rapid time to value on a no-code ITSM platform with flexible design. Automated Manual Tasks Reduced time to resolution by automating manual tasks. Download Now Industry: Energy […]