Using Enterprise Integration and Automation in the Public Sector
Back to Resources Resources Ebooks Public sector IT leaders say they’re struggling with limited resources and low IT service desk maturity. Learn all about the challenges public sector CIOs are facing, and how integration and automation tools can help alleviate some of the pain points of digital transformation. Download PDF Expand Fullscreen You might also […]
Modernizing ITSM with Automation for the Public Sector
Back to Resources Resources Ebooks Many IT teams are spending 2-3 months a year on manual, routine tasks – to help alleviate this challenge, IT leaders in the public sector are now looking toward automation. From onboarding employees to password resets and AD updates, automation is allowing the IT Service Desk to reallocate time to […]
From Efficiency to Innovation: The Role of Automation in ITSM Evolution
As IT departments modernize their service management tech stacks, automation stands out as a pivotal force driving significant transformations in how the IT service desk operates. By enhancing efficiency, minimizing errors and emancipating IT professionals from repetitive tasks, automation fosters an environment ripe for innovation. Below, we explore how automation is reshaping IT Service Management […]
Info-Tech Buyer’s Guide: IT Service Management Software
Back to Resources Resources Ebooks From admin burden to the ability to align to ITIL to the need for better self-service and enterprise automation, IT leaders are searching for technology that can improve IT service desk performance, prevent burnout and level-up IT maturity. This market guide compares vendors across key consideration criteria using customer feedback […]
ITSM Best Practices: Overcoming Integration and Automation Challenges
IT professionals face several challenges when it comes to integrating and automating their organization’s systems and applications. These challenges can arise due to various reasons such as resource constraints, resistance to automation, lack of documentation around homegrown integrations and automations, etc. Fortunately, Integration Platform as a Service (iPaaS) can help overcome these challenges and streamline […]
What is Digital Transformation? Tips and Best Practices for Success
Over the last few years there’s been a push for businesses and organizations to start digital transformation initiatives – but what does digital transformation mean? What is Digital Transformation? According to Gartner, digital transformation refers to anything from IT modernization to digital optimization, to the invention of new digital business models. For many, digital transformation […]
InformationWeek Report: State of ITSM in Manufacturing
Back to Resources Resources Ebooks 44% of IT leaders in manufacturing identify excessive manual processing as their top challenge in IT Service Management. Does this resonate? Take a look at this InformationWeek market study to benchmark against your peers, build a tech refresh business case or to gain insight for future ITSM optimization programs. Download […]
InformationWeek Report: State of ITSM in Accounting and Legal Services
Back to Resources Resources Ebooks A new report on the state of IT Service Management in Accounting and Legal Services shows a high level of ITSM maturity, but a need for better self-service adoption, automation and more with digital transformation initiatives ranking as a top priority across industry IT leaders. Download PDF Expand Fullscreen You […]
InformationWeek Report: State of IT Service Management in Hospitality
Back to Resources Resources Ebooks A new report on the state of IT Service Management in Hospitality shows IT leaders in the industry are most concerned with security, data management and integrity and a lack of IT resources and automation. Read on to see how the industry plans to address these concerns. Download PDF Expand […]
The Benefits of Digital Transformation for IT Leaders: Streamlining Processes, Improving Communication and Real-Time Reporting
For many IT leaders, the ever-evolving landscape of technology presents a unique set of challenges. One of the biggest service management concerns is how to streamline processes, improve communication between various teams and ensure resources are properly managed so projects can be completed on time and within budget. Additionally, there needs to be an efficient […]
InformationWeek Report: State of IT Service Management in Retail
Back to Resources Resources Ebooks A new report on the state of IT Service Management in Retail shows the industry as a whole remains very immature in their ITSM processes. Top concerns for retail IT leaders include security and compliance, data management and integrity and a lack of resources to address high ticket volumes. Download […]
Is Your IT Service Desk Overwhelmed? Tips for Reducing IT Drain
Back to Resources Resources Ebooks It is not hard for your IT Service Desk to become overwhelmed. Take a look at key strategies to deploy to help reduce IT Service desk resource drain. From reduced administrative tasks to automating manual processes to improving self-service adoption … there are many steps you can take to help […]