In today’s rapidly evolving IT environment, agility is key. Being able to pivot quickly in response to conditions that are constantly changing allows IT service operations to address the needs of users more effectively. Saint Louis University (SLU), a private Jesuit research university with 14,000 students and 9,700 faculty and staff, has met this requirement with the help of TeamDynamix, an easy-to-use, no-code platform for managing the service desk, projects, assets and enterprise service for HR, Facilities and more.
Prior to TeamDynamix, SLU was using another tool for IT service management (ITSM), but the product was complex and hard to manage. Configuring the system required specialized coding ability, and the university struggled to hire and retain the staff needed to administer it. As a result, when IT service leaders wanted to make changes to the system, they would contract this work out to a third-party provider.
“It would take at least a month to get any changes completed,” says Cid Cardoz, director of end-user IT services for the university. “We were willing to go back to the drawing board to see if we could find a solution that worked better for our needs.” Through his research, Cardoz found TeamDynamix.
“What caught my eye was the no-code nature of the platform because that meant we could have anybody administer it without programming knowledge,” he observes. Now, Cardoz and his team don’t have to wait months to make changes, “we’re able to make changes on the fly and come up with solutions very quickly,” he says. “We have been making changes ever since we started using the system, adding new services to our service catalog—and the platform’s no-code nature makes this so much easier.” What used to take a month now only takes two or three days.”
Another aspect of TeamDynamix that Cardoz and his team really appreciate is its automation and integration capabilities. This codeless integration platform, referred to as iPaaS, includes out-of-the-box connectors to popular systems such as Workday, Office365, Active Directory, Amazon Web Services, and more. With iPaaS, organizations can easily build integrations and automated workflows connecting various technology systems using a codeless, drag-and-drop visual workflow builder, streamlining the delivery of services even further.
If you want to learn more about how other organizations are supercharging their IT service management read our latest eBook Automate IT – A Playbook for Supercharged ITSM.