ITSM is evolving, and your platform needs to be able to adapt as well. A nimble and agile platform that is committed to a road map for the future will ensure that your systems are ready for every evolutionary change in the ITSM sector.
Without a configurable platform, you won’t be able to quickly adapt to the changes and evolution in maturity – especially as it relates to the adoption of ITIL best practices. In addition, you want to make sure your ITSM tool is easy to use, own and operate – meaning you don’t need a big team of admins to make sure the tool works properly. Cumbersome and complex ITSM tools can quickly drain your resources and impede success.
Nutrabolt, a rapid-growth active health and wellness company based in Austin, Texas, is using TeamDynamix ITSM to build out its IT strategy and establish effective IT processes that follow industry best practices. As a result, Teammates are communicating better — and IT staff work more efficiently to support the needs of a global workforce.
“I’ve always looked to universities as a model,” Mark Dittenber, director of IT, said. “They have to onboard thousands of new people every semester.” With the rapid growth Nutrabolt is experiencing, Dittenber wanted to bring those same capabilities to his organization.
In his research, he learned that TeamDynamix is widely used to streamline workflows and improve IT maturity.
“I liked the platform’s lightweight nature, as well as its ability to scale with our needs,” Dittenber observed. He and his Team were able to implement TeamDynamix in a matter of weeks.
At Festival Foods, ease of use was a big factor in the grocery chain’s decision to switch to TeamDynamix off another popular ITSM system.
“I’ve used a couple of tools now,” Alex Turek, IT service desk manager, said, “and I’ve found that the biggest question is: How many IT resources do you need to maintain them? There are fantastic platforms out there for IT Service Management, but you might need two full-time head counts just to keep them up and running.”
“This tool can run itself,” Turek said. “I’m impressed with the lack of coding knowledge and IT terminology you need to know to set it up. It’s drag and drop, and it’s completely customizable. There’s not a lot of work we have to do to maintain it. It just works.”
Festival Foods’ previous IT Service Management platform required deep technical expertise to make any changes. This was becoming an issue because it was draining the IT service desk employees and taking up too much time.
“Our developers were very booked and didn’t have time to maintain it, so this fell to the service desk,” Turek said. “I’m not a developer, so trying to make changes and configurations was hard. Our end-users were very dissatisfied in trying to use the tool. They didn’t like submitting tickets. And our IT team was not very satisfied with what they could get out of it, either. We did some research, and the TeamDynamix all-in-one tool was very appealing to us.”