The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report today.
We’ll show you some of our best situations and show you exactly how to execute them to get immediate results. The best part is, iPaaS tools often feature easy-to-use click and drag functionality, meaning you don’t need a dedicated employee building integrations and workflows.
System Integrators, Value Added Resellers, Technology Providers, and Buying Consortiums can benefit from a partnership with TeamDynamix.
The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
Finding the right IT Service Management (ITSM) platform for your organization doesn’t have to be hard. While there are several vendors in the space, you can use these tips, and TeamDynamix customer advice, to help you filter through all the tools out there and find the right vendor that fits your organization’s needs.
“It’s a three-legged stool,” said Deborah Rojas, Chief Information Officer for Charter Oak Financial, referring to what goes into making a successful organizational change. “You can’t really have any of those legs longer or shorter than the others. Balance is important.”
When Charter Oak replaced its aging ticketing system with TeamDynamix, Rojas and her team knew they were addressing the “platforms” and “processes” legs of the stool. They didn’t fully realize how much of an impact the software would have on the “people” component as well.
Sharing the view from her seat, Rojas said, “The financial services sector ultimately wants to be on the bleeding edge of technology. If you don’t have a good way of handling project management, hearing the voice of your customers, quickly resolving customer issues, and staying inside the regulatory box, I think you’re at a big disadvantage.”
TeamDynamix became the solution, offering automated workflows and seamless integrations with enterprise software. “TeamDynamix is allowing us to innovate more than we’ve been able to in the past,” said said.
When evaluating ITSM software, here’s a list of features and functionalities that you should consider standard. If a vendor doesn’t have these, they won’t be a good fit:
By measuring your ITSM options against this list, you can find a tool that can be customized to fit your needs and scale for the future.
To properly identify a flexible, easy-to-use tool we recommend asking these questions:
The best ITSM tool is the one that supports your desired approach and is easy to use with great service that doesn’t stop once you complete implementation – you want to find an ITSM vendor that partners with you and your business to ensure success.
“I led the implementation of the IT Service Management software,” Alex Turek of Festival Foods explained. “It was honestly fantastic. We had a consultant from TeamDynamix, who helped give us a deeper knowledge (of the platform). In turning on features and setting them up, the actual process itself was very easy. And even the TeamDynamix knowledge base was comprehensive. I’ve never seen another vendor that has such an extensive, easily accessible knowledge base. It was a smooth implementation. We were always ahead of deadlines, and there were no hiccups in the launch.”
Less than a year into using TeamDynamix, the company has already seen dramatic improvements for end-users and IT staff alike.
From a user perspective, it’s now much easier to submit tickets using the self-service portal. “We went from having over 160 different service offerings to about 45 with TeamDynamix, under nine different categories,” Turek said. “We had a TeamDynamix service consultant help us whittle down our service offerings. The portal is now very easy to navigate. And the forms themselves are intuitive, simple and dynamic. So, end-user feedback has been overwhelmingly positive.”
Whether you’re reading reviews, checking out case studies or talking to customers – what people have to say about their experience with the platform you choose matters. Don’t be afraid to do your research and check out rankings to see how your vendor of choice stacks up.
If you’re interested in learning more about ITSM tools and TeamDynamix check out:
Enterprise Service Management (ESM), a holistic approach that extends the idea of IT Service Management (ITSM) to other parts of an organization, can streamline workflows and
As an IT leader, you’re consistently challenged with optimizing performance, reducing costs, and delivering value. One of the most effective ways to achieve these goals
As anyone in the IT industry can attest, automation has changed the way we do things. It’s brought about efficiency and cost savings like never
TeamDynamix’s award-winning SaaS cloud solution offers IT Service and Project Management together on one platform with enterprise integration and automation.
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