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SOLUTIONS FOR

TELECOM, MEDIA & TECH

Connect data, processes and people faster and easier using a single platform for ITSM and PPM with enterprise integration and automation. No Coding. No Scripting.

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In telecom, media, and tech, being agile is critical. IT leaders must be fast and nimble. We can help support you with a full life-cycle ITSM platform with self-service portals,  tailored dashboards, and automated workflows so you can focus on what matters most. 

One Unified Platform

IT Service Management and Project Portfolio Management together with enterprise automation.

IT Service Management (ITSM) and Project Portfolio Management (PPM) belong together; covert tickets to projects, workload balance resources, and view everything together on one desktop.

Shift Left with a Self-Service Portal 
Deploy a well-designed end-user portal with a highly indexed knowledge base, service catalog, and the flexibility to deploy multiple portals. Add your brand and structure – all without any coding.

Going Beyond IT to HR, Facilities & Marketing 
Quickly spin up new applications for HR, Marketing, Facilities, and more to achieve true Enterprise Service Management (ESM). Deploy multiple portals, and give control to each group – without IT admins!

Project Management Made Easy
Better manage resources and timelines with a fully integrated Project Portfolio Management (PPM) solution. From Agile to KANBAN to Waterfall or basic task lists; you can see it all in one view.

Integrate with Enterprise Systems
Easily connect to systems such as Workday, Azure, DocuSign, Office365, AWS, and hundreds more with a complete enterprise integration and automation (iPaaS) platform.

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Reduce IT resource drain and automate processes with TeamDynamix. 

No-code ITSM/ESM and PPM together with enterprise automation.

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See TeamDynamix in action.

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Upper Right Magic Quadrant ITSM Capabilities at a Fraction of the Cost of the Competitors.
- Gartner Review, Program Manager
Automate IT ITSM with iPaaS

IT Teams Report Spending 2-3 Months a Year on Manual Tasks!

How much time does your IT team spend resetting passwords, provisioning new machines and onboarding or offboarding employees? If you are like any other technology organization in this world, your answer is probably “too much time.” Learn how you can reduce manual processing with integration and workflow. IT leaders in telecom, media and tech need to reduce the time employees are spending on manual tasks. In fact, IT teams report that they spend 2-3 months a year on mundane work that can be automated.

AUTOMATE IT Playbook

ITSM with ITIL Support for Change Management, CMDB, Assets and More

When IT rolls out new software or updates existing systems, they often see a rise in the number of service tickets they get from employees and customers. By using a single ITSM platform to organize and manage the plans, execution and communication for new implementations, you can facilitate new technology and maintain the continuity of existing services. 

TeamDynamix ITSM incorporates CMDB-related functionality to service asset and configuration management, meaning each asset and CI are affiliated and visualized. Change schedules and history can be easily viewed and all requests for changes are tracked.

Reduce resource drain and improve IT service desk outcomes with an evolved IT Service Management solution.

Project Portfolio Management Made Easy: Waterfall, KANBAN, Agile, Cardwall and Tasks

PPM software tailored to you — card walls, KANBAN, agile, waterfall, and teamwork task lists – are all integrated with ITSM/ESM. PPM software that allows you to look across all projects within a portfolio is vital. By managing with a portfolio approach rather than managing projects in isolation, stakeholders can see how everything is tracking and aligned with the strategic needs of the business. IT leaders in telecom, media and tech need flexible solutions with easy administration – TeamDynamix can help.

iPaaS Intrigue: A Faster Path to Digital Transformation

How much time does your IT team spend resetting passwords, provisioning new machines and onboarding or offboarding employees? If you are like any other Telecom or Tech company, your answer is probably “too much time.” Learn how you can reduce manual processing with integration and workflow.

iPaaS Intrigue eBook

Enterprise Service Management (ESM) Without the Drain on IT Resources & Budgets

Reduce software costs by moving to a no-code platform that allows for fast and easy deployment to HR, Marketing, Facilities, and more – all without the need for IT resources. Each group can easily configure its own applications and portals.

  • Quickly Spin Up Applications without Any Coding/Scripting
  • Easily Integrate Into Enterprise Systems
  • Create Multiple Client Portals
  • WCAG 2.0 AA Compliant
  • Quick Search with Elastic Search Knowledge Base
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The ease of creation and flexibility of forms and workflow creation has been fantastic.
- Gartner Review

Self-Service Portals Expedite Resolution and Reduce IT Drain

When it comes to reducing ticket and call volume, a stellar portal is key. TeamDynamix makes it easy to create custom portals for any group. 

No Coding. No Scripting. No Extra Fees.

Easily configure to adopt branding, service catalogs and KB with KCS. Optionally create separate portals for different departments or locations that all funnel into one master instance.

See Examples of Stellar Portals

TeamDynamix Self-Service Portals
Info-Tech - 2023 IT Service Management Vendor Rankings - TeamDynamix

Which ITSM Vendor is Right for You?
Customer ViewPoints & Quadrant

Are you ready to take your ITSM platform to the next level? Or perhaps you are considering migration to a solution that does not drain IT resources? Have a look at the ITSM quadrant for a comprehensive vendor comparison with customer rankings.

Get the Info-Tech Report

Enterprise Integration and Automation
Are a Reality with No-Code iPaaS

With hundreds of applications across the organization, companies are looking for ways to aggregate data, integrate systems and create workflows – without a further drain on IT resources.

To help with this, companies are investing in iPaaS (Integration Platform as a Service) to connect the systems and build out workflows.

Supercharge ITSM with Enterprise Connectivity & Automation

As organizations look to find new, inventive ways to keep their teams happy and productive many in IT are upgrading their IT service management (ITSM) software – opting to move to codeless ITSM tools that offer flexibility for a lower total cost of ownership. 

Integrate Your Ecosystem of Applications for Better Workflow

Create automation for on/off-boarding employees, synchronize data across multiple applications, connect recruiting applications to the HR system, clean up old tickets, automate Active Directory updates and provision software – all on TeamDynamix iPaaS.

 

Connect legacy systems, Workday, DocuSign, AWS, Office365 and more using iPaaS with a connector library and no-code flow design.

Hot Topics for Telecom, Media & Tech

Unified No-code Platform

Imagine a no-code platform that can be leveraged in IT, HR, Marketing, Facilities and more.

Highly flexible, easy to use and all supported by a white glove service team.

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ITSM

Full life-cycle IT Service Management with support for ITIL, assets, change management, portal and KB.

More about ITSM
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ESM

Manage service requests and projects across your organization with no coding or scripting.

More about ESM
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PPM

Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.

More about PPM
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iPaaS

Enterprise integration and workflow are made easy with Integration Platform as a Service.

More about iPaaS

TeamDynamix’s award-winning SaaS cloud solution offers IT Service and Project Management together on one platform with enterprise integration and automation.

 

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IT Service Management (ITSM)
Project Portfolio Management (PPM)
Enterprise Service Management (ESM)
Enterprise Integration & Automation (iPaaS)

 

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