What is Enterprise Service Management?
April 15, 2021
If you are a TeamDynamix client or simply searching online for software to manage IT services and service delivery, you have undoubtedly seen the term
SOLUTIONS BROCHURE
Has the rapidly evolving landscape in healthcare left you behind?
The pace of change and evolution within healthcare is daunting and supporting the emerging technology is critical. Are you ready to get up to speed with this digital transformation?
Move up to a platform that reduces headaches and chaos while helping you deliver more value, faster.
IT leaders at Covenant HealthCare knew their IT department needed a faster, more efficient way to manage service requests and projects. They chose TeamDynamix to be their combined IT Service Management and Project Management solution to help them meet the challenges occurring as a result of the increasing demand for IT support.
“In healthcare, they need quick, fast access — like they are running a kiosk, or at a checkout line,” explains Raymond Hall, the Technology Manager at Covenant HealthCare. “But the amount of data that they need, and the sophistication of the data that they need, is the equivalent of someone sitting down to do a research paper.”
Moving Toward One Platform for ITSM & Project Management in Healthcare IT
As tech spend continues to increase in healthcare, CIO’s are faced with competing priorities and a lack of resources. These challenges arise from the need to evaluate IT budgets and place the emphasis of tech spend on transformational initiatives aimed at impacting patient outcomes. All of this can result in budget and time overruns.
To overcome these challenges, organizations are looking at how service requests are made and routed to improve response times and outcomes. An integrated work management platform combines service management and project portfolio management into a centralized hub to help hospitals and health systems gain visibility, automate workflows, enhance efficiency, and ultimately provide better user experiences.
8 must-reads for hospital CIOs looking to get the most out of IT
As requests for services and support from end-user groups begin to accelerate dramatically, healthcare CIOs are turning to solutions that offer comprehensive solutions to their IT service management and project management challenges. The healthcare industry is both different from and similar to other industries, along a variety of dimensions.
When it comes to information technology development, senior healthcare information technology executives face some unique constraints and challenges, including those around cybersecurity and the sensitivity of patient data, and the tremendous fragmentation of data across the healthcare operating environment.
Formal project intake and governance coupled with self-service support portals help to optimize resources in Healthcare IT.
Faced with steadily rising demand for IT support of all kinds, including individual and project support, healthcare IT executives and managers are having to develop leading-edge strategies to manage that demand. We executed a survey in collaboration with Healthcare Innovation to look into some of the core challenges and opportunities in the current landscape around healthcare IT and IT project management.
Download this white paper to explore how to optimize resources and gain better control of IT projects while operating in an environment with a rapid increase in tech spend.
Healthcare IT leaders and how they are addressing long-standing IT service management challenges.
Simply seeing a hurdle is typically easier than clearing it. Consider the following: Healthcare IT professionals had no trouble identifying obstacles, as 44% of the more than 100 respondents who participated in a HIMSS Media survey cited lack of resources to manage help desk tickets as one of the top challenges for IT service management (ITSM) operations, 25% poor internal communication, and 34% the inability to view resources across tickets and projects. Relatively few survey respondents, however, recognized solutions to these problems.
Turn to technology to make project management more effective.
Project management in healthcare—like in most industries—is fraught with challenges. Whether you are chasing resources for task updates or bridging the communication gap between departments, a flexible project management platform, helps. The key is to create a usable solution that can get you the results you want regardless of the project’s complexity.
One size does not fit all when it comes to project management. Waterfall, Agile, Kanban, Card Wall, and task lists are all formal methodologies. However, the degree to which they are leveraged depends on both the project type and the level of resources contributing to the overall effort. A sophisticated PMP may need one view while team members may need another. Learn how to make it work for everyone.
If you are a TeamDynamix client or simply searching online for software to manage IT services and service delivery, you have undoubtedly seen the term
IT departments in all sectors are under a lot of pressure to use resources more efficiently, and that’s especially true now as many businesses and
In the last decade, organizations have found themselves needing to evolve to meet the needs of a growing, fast-paced technology driven customer base. For larger