How IT Leaders Can Improve Their IT Service Desks
IT service desks are the first line of defense when it comes to triaging IT issues. They provide an invaluable source of support for day-to-day operations, allowing teams to troubleshoot problems quickly and efficiently. However, with ever-changing business priorities and goals, it can be difficult to ensure your IT service desk is well-staffed and has […]
How Enterprise IT Teams Can Leverage a Modern Integration and Automation (iPaaS) Platform
The past decade has seen unprecedented growth in the role, importance and challenges faced by enterprise IT teams. The growth in SaaS app usage by companies is about 30% on average with IT and security departments growing their app usage at a whopping 75% or more over the past couple of years. As a result, enterprise systems teams that are responsible for entire areas of systems […]
Strategic IT Spending in 2024 – Navigating Growth and Innovation
With a projected 6.8% surge in global IT investment in 2024, organizations are positioned at the brink of transformative growth. According to Gartner, worldwide IT spending it expected to total $5 trillion in 2024. This represents a 6.8 percent increase over 2023. And while this is an increase, it’s down from the previous forecast of […]
Modernizing ITSM in the Public Sector: 6 Stories of Leveling Up
View All Resources Resources Ebooks EBOOKS | IT Service Desk optimization can come in many forms – from self-service adoption and ITIL alignment to enterprise automation. This eBook looks at six different IT teams within the public sector. These inspirational stories paint a picture of how a few steps in the right direction can amount […]
Driving Digital Transformation with Enterprise Service Management
Enterprise Service Management (ESM) is a concept that has been around for quite some time, but it’s only recently gained attention as a key driver of digital transformation. Essentially, ESM involves the extension of IT Service Management (ITSM) principles and practices to other business functions, such as HR, finance and facilities management. The benefits of […]
What to Look for When Shopping for Conversational AI
With the explosion of AI technology over the last year and the intense growth in interest around generative AI – many companies are looking to find ways to carefully incorporate AI technology into their business. One of the best places to start is within IT, and here’s why. Investing in AI for IT can result […]
University of Michigan Reduces ITSM Admin Costs
View All Resources Resources Customer Stories U of Michigan Reduces ITSM Admin Costs on No-Code Platform Reduced ITSM Admin Costs A no-code platform has significantly decreased ITSM admin costs and drain. Customization Made Easy The IT team can quickly create new forms, fields and workflows without coding. Optimized IT Service Continuous process improvement is easy […]
Beckers Healthcare: A Revolution in Healthcare ITSM
Back to Resources Resources Ebooks Demands on IT service desks throughout healthcare have grown immensely over the last five years. Learn how IT leaders in healthcare are meeting this challenge with automation and integration – focusing on enterprise-quality IT Service Management (ITSM) tools. Download PDF Expand Fullscreen You might also like
The Power of a Unified ITSM/PPM/ESM Platform: IT Leaders Share Their Stories
In the IT Service Management space – many tools offer basic ticketing, some automation and other features. But very few offer IT Service Management (ITSM), Project Portfolio Management (PPM) and Enterprise Service Management (ESM) with enterprise-level integration and automation on one platform. Having all functions within a single tool has many benefits and can be a […]
Report Shows Retail Industry Struggles with ITSM Maturity
The retail space is highly competitive. Whether you are part of an IT team running a complex e-commerce business or a vast collection of brick-and-mortar stores – dependable technology is key to providing excellent customer experiences, building brand loyalty and staying competitive. Today, even the smallest of retailers must rely on a complex set of […]
Predicting 2024 Public Sector IT Trends: Embracing Automation, ITIL
As we kick off a new year, one thing is clear – state and local government IT departments are working hard to manage and support more applications than ever before. A recent study from the Center for Digital Government (CDG) and TeamDynamix shows that managing these complex IT operations has resulted in some challenges including […]
Struggling with an Integration Backlog? You Need iPaaS
A recent market study between IDG and TeamDynamix found that a staggering 89 percent of respondents from businesses of all sizes and industries are dealing with a data integration backlog regardless of whether they handle integrations in-house or with the help of a third party. That’s huge. What’s to blame for this? Many organizations say […]