The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report today.
We’ll show you some of our best situations and show you exactly how to execute them to get immediate results. The best part is, iPaaS tools often feature easy-to-use click and drag functionality, meaning you don’t need a dedicated employee building integrations and workflows.
System Integrators, Value Added Resellers, Technology Providers, and Buying Consortiums can benefit from a partnership with TeamDynamix.
The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
iPaaS – Integration Platform as a Service – is a relatively new player in the technology space, aimed at helping organizations bring together disparate systems to create smoother processes and frictionless end-user experiences. For organizations and enterprise businesses looking to update or modernize their approach to service management, iPaaS can be a valuable tool. So why don’t more organizations know about it?
Because iPaaS technology is relatively new within the tech ecosystem, there are a lot of vendors offering integration capabilities – but not all vendors have true enterprise-level integration and workflow automation. To help you sift through the options, we’ve created this short glossary of terms you should know, along with an outline of benefits the right iPaaS solution can provide.
By implementing an iPaaS tool within your organization, you can realize the following benefits:
Another great way to use iPaaS is by combining it with your IT service management tool. By using ITSM with integration and automation, you can free up your resources by automating the everyday, mundane tasks they normally have to complete before working on bigger projects – things like system name changes, resetting passwords, or granting certain permissions to software. For many organizations, this is critical for not just excellent service delivery, but for employee morale.
Mark Hayes, information technology leader at Pima County, said the county made the switch to TeamDynamix for ITSM for just this reason, “Prior to TeamDynamix, we didn’t have the ability to automate things and build workflows to do things that eliminate toil and redundancy for our employees.”
And with many organizations struggling to maintain or hire new talent, especially in IT, this was critical for the county, “People feel so much more empowered and have so much more worth when they are doing things that are intellectually rigorous and challenging versus when they are just repeating the same mechanical actions over and over and over with very little thought,” Hayes said.
From password resets to onboarding/offboarding and name changes, all of these tasks and more can be automated with workflows using iPaaS with your ITSM.
By combining iPaaS (integration platform as a service) with ITSM and PPM on a single platform you can automate both complex and simple tasks, as well as connect disparate systems throughout your organization.
If you chose a codeless platform for this, you get the added benefit of anyone being able to use these tools – not just IT. By allowing lines of business to create their own workflows you can free up your IT resources to work on larger projects and eliminate the logjam when it comes to integrations within your organization.
With TeamDynamix now in place, Pima County is looking to automate and integrate as much of the manual ITSM processes into workflows as they can.
“That’s something the organization is really just starting to comprehend as a vision that we want to get to overall,” Hayes said referring to automation. “My goal and hope is to make sure people understand the possibilities of workflow beyond just getting approvals routed because that’s all that we really do today.”
Here are a few other ways iPaaS with ITSM can help reduce IT drain on an organization:
To learn more about iPaaS and how it can supercharge your organization check out our eBook: What is iPaaS and How Does it Accelerate Digital Transformation?
This article was originally published in March 2021 and has been updated with new information.
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