The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report today.
We’ll show you some of our best situations and show you exactly how to execute them to get immediate results. The best part is, iPaaS tools often feature easy-to-use click and drag functionality, meaning you don’t need a dedicated employee building integrations and workflows.
System Integrators, Value Added Resellers, Technology Providers, and Buying Consortiums can benefit from a partnership with TeamDynamix.
The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
With so many tech vendors competing in the IT Service Management (ITSM) space, it can be hard to analyze each one and find the product that best suits your business needs. That’s why ranking reports and quadrants from places like Info-Tech’s SoftwareReviews are helpful. By readings these reports, you can see what features and values organizations say matter when it comes to ITSM. You can also see how vendors stack up against one another and read valuable feedback and reviews from customers using the products.
Download the IT Enterprise Service Management 2022 Rankings Report
According to Info-Tech, there are a few key differentiators you should look for when evaluating ITSM software. Those are:
Usability and intuitiveness have become especially critical as technology and business leaders, along with their employees, find themselves working remotely. As the users of software no longer have the same access to peers and support teams, traditional workflows have become virtual and the service desk now serves as the critical juncture for innovation, improvement, project management, prioritization and requirements gathering.
As a result, it’s imperative that the ITSM software you choose is easy to use, easy to operate and easy to own with a lower total cost of ownership. What does this mean? You don’t want to invest in an ITSM system that takes a whole team of people to administer. Instead, look for an ITSM tool that offers codeless functionality and an easy-to-use interface.
In addition, ITSM tools that help you adhere to ITIL standards (even if you’re just getting started with the methodology) mean your knowledge base will be robust and up to date so anyone coming to your portal for help should be able to solve their issues relatively quickly or can easily submit a ticket to get the support they need. This not only cuts down on ticket and call volumes but provides a better customer experience overall.
The service desk is often the frontline for capturing changing business needs and requirements. When you combine your ITSM/ESM with Project Portfolio Management (PPM) you can better understand your resource capabilities and engage in true resource capacity planning.
With resource capacity planning you get a big-picture view of your entire IT organization, allowing you to balance workloads across projects and support; and to see the different types of work that need to be done at any given time.
For example, if you have three IT technicians that need to cover three functional areas of business – like service, projects and operations – you can engage in resource capacity planning and optimize each technician’s workload based on their skill set and their availability. As a result, the work can be completed more effectively and efficiently as each technician is focused on work that plays to their strengths. And because you have a full view of the work and the time it will take; you can avoid overcommitting or underutilizing your resources.
This single platform approach to ITSM/ESM with PPM can be enhanced even further when combined with an integration and automation layer using iPaaS (integration platform as a service).
iPaaS centralizes all your integrations into a single hub with a library of connectors to common systems such as Workday, Oracle, your IT Service Management/ESM platform, Salesforce, Active Directory, Azure, and hundreds more, as well as any APIs. With all systems connected and data points now secured in one spot, end-users can leverage the platform to move data, transform data, and build out automation and workflows using a visual flow builder that can be triggered from a field change, form fill or any number of actions.
By combining ITSM/ESM, PPM and iPaaS on a single platform you can automate tasks, both simple and complex, as well as connect disparate systems throughout your organization – all through a codeless platform, meaning anyone can use it – not just IT.
TeamDynamix ITSM scores highly across business value, usability and intuitiveness and strong emotional footprint, which is why it’s ranked as a clear leader in both SoftwareReviews’ Mid-market and Enterprise Data Quadrant and Emotional Footprint reports, according to Info-Tech.
“Over 90% of respondents have a great experience with their TeamDynamix solution and trust the vendor to address and contribute to how they can further improve and innovate using their solution,” the report states. “Moreover, 82% of TeamDynamix users report that they are satisfied with the cost of the solution given the amount of value it provides them.”
To learn more about TeamDynamix and the ITSM quadrant from Info-Tech download the IT Enterprise Service Management 2022 Rankings Report.
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