Solutions for Higher Education

ITSM and PPM with Enterprise Automation for Higher Education

ITSM Vendor Rankings Quadrant

IT Leaders in Higher Ed Love our White Glove Service

Higher Education is unique – especially when it comes to the IT service desk. With thousands of students arriving each year, IT teams are asked to support everything from the latest devices to an entire ecosystem of applications. We can help.  

One Platform

Bring ITSM/ESM and PPM together with enterprise integration and workflow.

No Scripting/No Coding

Easily create automation and or spin up new apps for Enterprise Service Management (ESM).

White Glove Service

We do not outsource our customers; we will work side by side to configure, implement, train & support you.


See TeamDynamix in action.

Better Together

IT Service Management and Project Portfolio Management together with enterprise automation.

IT Service Management (ITSM) and Project Portfolio Management (PPM) belong together; covert tickets to projects, workload balance resources, and view everything together on one desktop.

Shift Left with a Self-Service Portal
Deploy a well-designed end-user portal with a highly indexed knowledge base, service catalog and the flexibility to deploy multiple portals. Add your brand and structure – all without any coding.

Going Beyond IT to HR, Facilities & Marketing
Quickly spin up new applications for 
HR, Marketing, Facilities, and more to achieve true Enterprise Service Management (ESM). Deploy multiple portals, and give control to each group – without IT admins!

Project Management Made Easy
Better manage resources and timelines with a fully integrated Project Portfolio Management (PPM) solution. From Agile to KANBAN to Waterfall or basic task lists; you can see it all in one view.

Integrate with Enterprise Systems
Easily connect to systems such as Workday, Azure, DocuSign, Office365, AWS and hundreds more with a complete enterprise integration and automation (iPaaS) platform.

University of Michigan ITSM

University of Michigan Improves IT Service Delivery and Lowers TCO

At the University of Michigan, they are using TeamDynamix across IT, facilities, shared services and multiple campus sites. Learn how the team has brought ITSM and PPM together with enterprise automation (iPaaS) for better and faster service delivery. As Higher Education leaders embark on “One-Stop” service initiatives TeamDynamix can support you.

ITSM IT Service Management from TeamDynamix at SLU

No-code ITSM Helps SLU Reduce Heavy Admin Burden and Costs

Prior to TeamDynamix, SLU was using another tool for IT service management (ITSM), but the product was complex and hard to manage. Configuring the system required specialized coding ability, and the university struggled to hire and retain the staff needed to administer it. As a result, when IT service leaders wanted to make changes to the system, they would contract this work out to a third-party provider. It would take at least a month to get any changes completed. What caught their eye was the no-code nature of the platform.  Now they can easily make changes and create automation without a heavy admin burden.

TeamDynamix helps neomed improve ITIL adoption with better ITSM Change Management

NEOMED Masters ITIL With Incidents, Problems, Change and Projects Together on one Platform

Helping with change management is just one way TeamDynamix has improved efficiency and streamlined IT operations at NEOMED. They refer to the platform as a ‘multipurpose utility knife’ for managing enterprise assets, projects and service requests. TeamDynamix helps the team at NEOMED and hundreds of other Higher Education institutions to reduce resource drain with a no-code, low-admin solution.

TeamDynamix was recognized as an 'Honorable Mention' in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM)

Info-Tech - 2023 IT Service Management Vendor Rankings - TeamDynamix

ITSM for Higher Education: Which Vendor is Right for You? Use the Quadrant Report for Evaluation.

Whether you’re looking to level up an older ticketing platform or you’re considering moving to a no-code platform, Higher Education IT leaders can benefit from this comprehensive report which looks at business value, ease of use, strategy and innovation across ITSM vendors.

"The implementation is the smoothest
we’ve had in my 20-year history."
- InfoTech Review
TeamDynamix platform Infrastructure Diagram

Unified No-code Platform

Imagine a no-code platform that can be leveraged in IT, HR, Marketing, Facilities and more.

Highly flexible, easy to use and all supported by a white glove service team.


Life-cycle IT Service Management with support for ITIL, assets, change, and self-service.

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Manage service requests and projects across your organization with no coding or scripting.

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Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.

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Enterprise integration and workflow are made easy with Integration Platform as a Service.

Upper Right Magic Quadrant ITSM Capabilities at a Fraction of the Cost of the Competitors.
- Gartner Review, Program Manager

Self-Service Portals Expedite Resolution and Reduce IT Drain for Higher Ed IT Service Desks

When it comes to reducing ticket and call volume, a stellar portal is key. TeamDynamix makes it easy to create custom portals for any group. 

No Coding. No Scripting. No Extra Fees.

Easily configure to adopt branding, service catalogs and KB with KCS. Optionally create separate portals for different departments or locations that all funnel into one master instance.

WCAG 2.0 AA Compliant for Accessibility

See Examples of Stellar Portals

TeamDynamix Self-Service Portals

Hot Topics for IT Leaders in Higher Ed

Use these articles and market reports to stay current on key developments in IT Service Management.

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