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ITSM for Higher Education

Supporting students, faculty and staff with one easy-to-use IT Service Management and
Project Portfolio Management platform built for campus-wide deployment.

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Higher Education is unique – especially when it comes to the IT service desk. With thousands of students arriving each year, IT teams are asked to support everything from the latest devices to an entire ecosystem of applications. We can help.  

One Unified Platform

IT Service Management and Project Portfolio Management with automation - the right fit for Higher Education.

IT Service Management (ITSM) and Project Portfolio Management (PPM) belong together; covert tickets to projects, workload balance resources, and view everything together on one desktop.

Shift Left with a Self-Service Portal 
Deploy a well-designed end-user portal with an indexed knowledge base, service catalog and the flexibility to deploy multiple portals. Add your brand and structure – all without any coding.

Going Beyond IT to HR, Facilities, Marketing and More
Quickly spin up new applications for HR, Marketing, Facilities and more to achieve true Enterprise Service Management (ESM). Deploy multiple portals, and give control to each group – without IT admins! Gain quick traction with your one-stop student services initiatives.

Project Portfolio Management Made Easy
Better manage resources and timelines with a fully integrated Project Portfolio Management (PPM) solution. From Agile to KANBAN to Waterfall or basic task lists; you can see it all in one view.

Integrate with Enterprise Systems
Easily connect to systems with pre-built connectors common in Higher Education such as Ellucian, Workday, Azure, DocuSign, Office365, AWS and hundreds more with an easy-to-use (iPaaS) platform.

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From service and project management to integrations and automated workflows 

TeamDynamix has the tools for Higher Education.

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See TeamDynamix in action.

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“Upper Right Magic Quadrant ITSM Capabilities at a Fraction of the Cost of the Competitors.”
- Gartner Review, Program Manager
Solutions for Higher Ed - Students in Hallway

University of Michigan Improves IT Service Delivery and Lowers TCO

At the University of Michigan, they are using TeamDynamix across IT, facilities, shared services and multiple campus sites. Learn how the team has brought ITSM and PPM together with enterprise automation (iPaaS) for better and faster service delivery. As Higher Education leaders embark on “One-Stop” service initiatives TeamDynamix can support you.

University of Michigan Spotlight

ITSM with ITIL Support for Change Management, CMDB, Assets and More

When IT rolls out new software or updates existing systems, they often see a rise in the number of service tickets they get from students and employees. By using a single ITSM platform to organize and manage the plans, execution and communication for new implementations, you can facilitate new technology and maintain the continuity of existing services. 

TeamDynamix ITSM incorporates CMDB-related functionality to service asset and configuration management, meaning each asset and CI are affiliated and visualized. Change schedules and history can be easily viewed and all requests for changes are tracked.

Higher Education IT teams need to reduce resource drain with a full life-cycle ITSM platform complete with automation.

Project Portfolio Management Made Easy: Waterfall, KANBAN, Agile, Cardwall and Tasks

PPM software tailored to you — card walls, KANBAN, agile, waterfall, and teamwork task lists – are all integrated with ITSM/ESM. PPM software that allows you to look across all projects within a portfolio is vital. By managing with a portfolio approach rather than managing projects in isolation, stakeholders can see how everything is tracking and aligned with the strategic needs of the business.  Perfect for Higher Education, the TeamDynamix platform allows you to easily share dashboards and timelines with all key stakeholders.

NEOMED Masters ITIL With Incidents, Problems, Change and Projects

Helping with change management is just one way TeamDynamix has improved efficiency and streamlined IT operations at NEOMED. They refer to the platform as a ‘multipurpose utility knife’ for managing enterprise assets, projects and service requests. TeamDynamix helps the team at NEOMED and hundreds of other Higher Education institutions to reduce resource drain with a no-code, low-admin solution.

NEOMED Spotlight

Enterprise Service Management (ESM) Without the Drain on IT Resources & Budgets

For Higher Education ESM is a critical component of a “One-Stop” initiative. Imagine one portal, with multiple sub-portals; flexible and easy to administer – all supporting your One-Stop deployment.

Reduce software costs by moving to a no-code platform that allows for fast and easy deployment to HR, Marketing, Facilities, and more – all without the need for IT resources. Each group can easily configure its own applications and portals.

  • Quickly Spin Up Applications without Any Coding/Scripting
  • Easily Integrate Into Enterprise Systems
  • Create Multiple Client Portals
  • WCAG 2.0 AA Compliant
  • Quick Search with Elastic Search Knowledge Base
  • Support for “One-Stop Student Services”
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"The implementation is the smoothest
we’ve had in my 20-year history.”
- Info-Tech Review

Self-Service Portals Expedite Resolution and Reduce IT Drain

When it comes to reducing ticket and call volume, a stellar portal is key. TeamDynamix makes it easy to create custom portals for any group. 

No Coding. No Scripting. No Extra Fees.

Easily configure to adopt branding, service catalogs and KB with KCS. Optionally create separate portals for different departments or locations that all funnel into one master instance.

WCAG 2.0 AA Compliant for Accessibility

See Examples of Stellar Portals

TeamDynamix Self-Service Portals
Info-Tech - 2023 IT Service Management Vendor Rankings - TeamDynamix

ITSM for Higher Education: Which Vendor is Right for You? Use the Quadrant Report for Evaluation.

Whether you’re looking to level up an older ticketing platform or you’re considering moving to a no-code platform, Higher Education IT leaders can benefit from this comprehensive report which looks at business value, ease of use, strategy and innovation across ITSM vendors.

Get the Info-Tech Report

Enterprise Integration and Automation
Are a Reality with No-Code iPaaS

With hundreds of applications across the organization, companies are looking for ways to aggregate data, integrate systems and create workflows – without a further drain on IT resources.

To help with this, companies are investing in iPaaS (Integration Platform as a Service) to connect the systems and build out workflows.

Supercharge ITSM with Enterprise Connectivity & Automation

As organizations look to find new, inventive ways to keep their teams happy and productive many in IT are upgrading their IT service management (ITSM) software – opting to move to codeless ITSM tools that offer flexibility for a lower total cost of ownership. 

Integrate Your Ecosystem of Applications for Better Workflow

Create automation for on/off-boarding employees, synchronize data across multiple applications, connect recruiting applications to the HR system, clean up old tickets, automate Active Directory updates and provision software – all on TeamDynamix iPaaS.

Connect Ellucian, Workday, Office365, Active Directory, AWS and hundreds more systems with one no-code iPaaS platform.

Hot Topics for Higher Education

Unified No-code Platform

Imagine a no-code platform that can be leveraged in IT, HR, Marketing, Facilities and more.

Highly flexible, easy to use and all supported by a white glove service team.

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ITSM

Full life-cycle IT Service Management with support for ITIL, assets, change management, portal and KB.

More about ITSM
Product-People-ESM
ESM

Manage service requests and projects across your organization with no coding or scripting.

More about ESM
Product-People-PPM
PPM

Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.

More about PPM
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iPaaS

Enterprise integration and workflow are made easy with Integration Platform as a Service.

More about iPaaS

TeamDynamix’s award-winning SaaS cloud solution offers IT Service and Project Management together on one platform with enterprise integration and automation.

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IT Service Management (ITSM)
Project Portfolio Management (PPM)
Enterprise Service Management (ESM)
Enterprise Integration & Automation (iPaaS)

 

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