Don’t Let Your ITSM Software Break the Bank – Why Codeless ITSM Matters

There is no mistake about it, the IT Service Desk is getting crushed with increased volume right now. Everything is just busier. 

Between the rapid increase in the number of apps and software being used within each department in an organization; the distribution of the workforce as businesses continue to support remote and hybrid work options; and an endless request for routine, manual maintenance tasks such as user/group management, password resets, etc. coupled with system-to-system integration and project-related work, there’s simply not enough time or resource to handle the amount of work coming into IT.  

Compounding this challenge is the fact that many ITSM software platforms require technical expertise and developers to create the automation and workflow necessary to accommodate much of this work.

For this reason, many IT leaders are looking for a better way. That’s where codeless IT Service Management comes in. With codeless integration and automation, nearly anyone can do the work – there no longer needs to be a reliance on IT for departments like HR, finance or marketing to set up their own service portals, forms and knowledge bases. With the right ITSM, paired with the right codeless integration and automation platform (iPaaS), departments outside of IT can manage these tools on their own and even build out their own integrations and automations – all using the same platform IT is using so there are no discrepancies and no lack of governance over what’s being built and where.

IT can be assured that other departments are using the right software and processes, with visibility into the core platforms, and the departments can have the flexibility to build what they need when they need it without needing to bog down an already busy IT department.