Paving the Way for Better IT Service with the Right ITSM Tool
The construction industry can be very volatile, with a high employee turnover rate due to seasonal fluctuations in the workforce. A key challenge for the
The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report today.
We’ll show you some of our best situations and show you exactly how to execute them to get immediate results. The best part is, iPaaS tools often feature easy-to-use click and drag functionality, meaning you don’t need a dedicated employee building integrations and workflows.
System Integrators, Value Added Resellers, Technology Providers, and Buying Consortiums can benefit from a partnership with TeamDynamix.
The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
As districts range in size and scope one thing has remained a constant for K-12 Districts, they are being tasked to do more with less. This increase in responsibility has led to adoption of self-service knowledge bases. Roughly 7 out of every 10 districts surveyed stated that they would barley give themselves a passing grade when it comes to providing centralized information.
This leaves users and staff searching for answers and taxing IT and systems. As K-12 districts grow and new complexities in school operations compound these systems at even greater levels.
Districts are finding that they can leverage a well-built knowledge base and online service catalog for IT. HR, Facilities and other administrative departments can also join in to save costs and relieve stress on departments. A self Service knowledge bases provides information and solutions when and where you need them and alleviate service call volume. The average cost of a level one support call is 22 dollars a call. Knowledge base systems alleviate that cost with an average cost of only two dollars!
In the past years publicly disclosed cyber incidents in K-12 school districts saw a stark increase across the board. While 2016 saw a year-end total of 67 incidents, 2017 blew past that total by the end of the first quarter, reporting 74 cyber incidents by May of that year.
Districts growth expands in two ways, number of users as well diversity of devices. The influx of new devices often poses new opportunities for cyber security issues. Coupled with the already large task of onboarding and off-boarding individuals, IT is left having to figure out how to cohesively manage this growth. While reducing redundant work to free up manpower and time for high-priority projects, without disrupting the classroom. Talk about keeping plates spinning!
New technologies and streamlined systems allow districts to solve problems through Knowledge Centered Support or KCS. This adaptable planning allows the creation of content through problem solving. As this content is used, an up-to-date database of knowledge is created. What started as a customer support system has now blossomed across other organizational areas increasing resolutions by up to 50%.
Students, parents and teachers all have unique interactions with their districts. The school district is a major institution that will be a central pillar to their life and work for the greater part of a decade. Districts that are continually working to be nimble and collaborative across all departments are setting themselves up for success. IT leaders are starting to move IT Service Management and Project Management together. Merging the full scope of work so it can be managed, workflows can be streamlined and end-users can benefit from having a centralized view of work assignments.
TeamDynamix provides the tools K-12 schools need to manage processes throughout their institutions and bridge divides between classrooms, administrators, facilities, and more—all with a single cloud-based platform that combines service management and project planning.
The construction industry can be very volatile, with a high employee turnover rate due to seasonal fluctuations in the workforce. A key challenge for the
A study from Information Week and TeamDynamix shows companies are looking to invest in IT Service Management (ITSM) software that is simple to administer and
When it comes to improving IT Service Management (ITSM) maturity, many organizations turn to ITIL – a framework that guides users through a process-based approach
TeamDynamix’s award-winning SaaS cloud solution offers IT Service and Project Management together on one platform with enterprise integration and automation.
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