3 Reasons Why iPaaS is the Right Tool for Enterprise Application Integration
According to a study completed between TeamDynamix and IDG, the average company uses 185 apps and manages hundreds of APIs. With the rise of cloud-based
The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report today.
We’ll show you some of our best situations and show you exactly how to execute them to get immediate results. The best part is, iPaaS tools often feature easy-to-use click and drag functionality, meaning you don’t need a dedicated employee building integrations and workflows.
System Integrators, Value Added Resellers, Technology Providers, and Buying Consortiums can benefit from a partnership with TeamDynamix.
The Info-Tech ranking report offers a unique view of the market based entirely on in-depth customer interviews. Download the Info-Tech ITSM Quadrant and Customer Viewpoint report to gain a better understanding of key vendor strengths and emerging market requirements.
Whether you’re just getting into using ITIL and looking for an IT Service Management platform that fits your needs or operating at a high level of IT maturity with an existing ITSM platform, there are a few features you should have regardless of your ITSM maturity.
By prioritizing these important ITSM features you can set your organization up for service delivery success both now and in the future as your organization continues to grow and scale.
Information Technology Infrastructure Library (ITIL) is a specific framework for ITSM that was developed in the 1980s. The framework bases itself on the five phases of the service life cycle. Those phases are:
Organizations that adopt ITIL tend to have a more mature service management strategy and use ITIL to help mitigate ongoing service gaps. Any ITSM platform you use should support the ITIL framework. Even if you don’t intend to start with ITIL as part of your ITSM strategy, you want the option to grow into it as your IT organization matures and grows.
Your ITSM platform should offer an out-of-the-box self-service portal with a knowledge base (KB) that’s easily configurable and can be personalized with your organization’s branding WITHOUT any coding or scripting.
In addition, the portal should be WCAG 2.0 AA compliant and fully accessible.
Here are four questions you can ask about portal and KB capabilities when evaluating ITSM vendors:
As you continue to mature your ITSM, you’ll want to make sure the platform you’re using for service delivery has additional functionality – beyond ticketing and a knowledge base – to help you better service your customers. Both asset management and asset discovery services are great features that should be part of your core platform.
Asset management is a system that’s fully integrated with your IT support or ticketing platform and has all of the data for the assets in use at your organization. Why is this useful? When a ticket comes in, the asset details related to the user can be pulled into the ticket automatically, so technicians don’t need to look it up, and users don’t need to try to find information like the version of iOS they’re using or their computer ID in order to get help.
Asset Discovery Service uses active scanning and/or Windows-based agents to gather information about the assets in your network, then relays that information to the core asset management system. The asset manager will then be able to review the results of the scan and approve the discovery process to update assets within the Assets/CIs application. This provides a simple way to integrate your asset information with ticketing and makes it easy to have one platform, one view.
If you have a portal, knowledge base, ITIL support, asset management and asset discovery you’ll be in good shape but there are a few other features you want to consider in order to provide the best service management, including:
According to a study completed between TeamDynamix and IDG, the average company uses 185 apps and manages hundreds of APIs. With the rise of cloud-based
As IT leaders and PMOs, project management is a part of everyday life. The flagship projects are the ones that most people within an organization
As interest in AI skyrockets, organizations are looking for the best ways to incorporate AI into their businesses and better serve customers and end-users. In
TeamDynamix’s award-winning SaaS cloud solution offers IT Service and Project Management together on one platform with enterprise integration and automation.
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