ITSM Dashboard & Reporting

IT Service Management

A SINGLE PANE: VIEW RESOURCE CAPACITY, SLA COMPLIANCE, CRITICAL TICKETS, RFC, WITH PROJECT RISK AND STATUS ON ONE SCREEN.

TeamDynamix Dashboards & Reporting Solution for ITSM

When measuring ITSM Effectiveness, dashboards and reports provide the key metrics you need to make confident decisions by identifying issues before they become larger problems, supporting key meetings, profiling trends, and communicating the value IT provides to your entire organization.

With transparency at the core, we have developed a flexible platform that allows you to share as much or as little as you like. You can share dashboards with key stakeholders, publish dashboards externally, and integrate with third-party data tools.

Our solution provides for highly configurable role-based dashboards. Custom role-based dashboards can be pushed to users and once users sign in, they can further customize their dashboards as desired. In addition, dashboards can be published to provide information to public users.  Flexible and easy access to key data, reports and dashboards.

We Can Help You

ITSM Dasboards Make Tracking Easy

dashboards & reports make it all come together

TeamDynamix provides highly configurable role-based dashboards. Custom role-based dashboards can be pushed to users and once users sign in, they can further customize their dashboards as desired. In addition, dashboards can be published to provide information to public users.

 
TeamDynamix’s live dashboards will provide managers with the ability to see real-time spikes in incidents. From there, they can initiate a Major Incident/Problem Management workflow. Our solution also supports the ability to have third-party systems initiate a ticket when that service is not available. The unavailability of a service can also trigger a change to the CI’s status within an asset record. In addition, the change in CI status can be populated on a real-time dashboard for managers to monitor.

In addition to the dashboards, a powerful report builder allows anyone to easily build reports and without any coding or scripting skills. We can import data from other sources, and export data can to spreadsheets, CSV, HTML and PDF format.  Users can configure their own dashboards, and/or have dashboards assigned to them, which can display relevant data on incident and ticket status. TeamDynamix is extremely user-friendly with all dashboards built using drag and drop functionality. 

Users can utilize TeamDynamix reporting with easy drag and drop build tools. In addition, standard out of the box reports for ticket volume, agent performance, and KPIs can be added as well as customer reports from internal and external sources. TeamDynamix includes survey tools that also benefit from our reporting and analytic tools for reporting purposes.  Reports can be scheduled and automatically delivered.
 

gain visibility & control

View Spikes in Incidents
TeamDynamix’s live dashboards will provide managers with the ability to see real-time spikes in incidents. From there, they can initiate a Major Incident/Problem Management workflow. Our solution also supports the ability to have third-party systems initiate a ticket when that service is not available. The unavailability of a service can also trigger a change to the CI’s status within an asset record. In addition, the change in CI status can be populated on a real-time dashboard for managers to monitor.


Track Trends
In addition to our report builder which can display trends, TeamDynamix can also automatically deliver reports when that report has results. For example, a report that shows tickets that are overdue by 10 or more days. Only in the instance where that threshold is met will a report generate and be automatically delivered.

Measure Quality & Performance

TeamDynamix is loaded with out of the box reporting for measuring quality and performance. In addition, our report builder enables anyone to build the reports and dashboards they need to make confident decisions and to focus. Examples include “Changes Implemented by Department”, “Change Queue”, and “Unplanned Service Outages & Status”.

 

Project Goals / Timelines / Risks
Reporting can quickly identify the quantity and cost of time spent based upon any data captured on projects, including divisional goals. Additionally, Project portfolios can be created based on divisional goals. Projects can be added to portfolios, and total time can be tracked at the portfolio level.

keep everyone well informed

All dashboards have an out of the box feature that allows technicians, with proper permissions, to make dashboards publicly available. When viewing the dashboard as a public user, a unique URL is automatically created and receives the relevant Client Portal branding.

 

Many of our customers leverage this feature to offer transparency into IT and departmental metrics to their community. Staff members can create their own reports and dashboards as well – many will create a custom view that combines key elements such as ‘My Tickets’, ‘My Tasks’, ‘Requests for Change‘, ‘Project Status’, ‘SLA Tracking’ and even a News Feed.

Automated Notifications
TeamDynamix also has a very flexible notification and alerting capabilities. Our solution allows you to configure notifications and alerts as well as identify recipients easily. Support teams and executive approvers can receive notifications through their dashboards and using our robust API library; you can craft further notification channels such as posting to a Teams or Slack channel.

 

Administrators can configure automatic ticketing notifications based on events. Support teams can use custom response templates to email end users from tickets. Technicians and end-users can reply to TeamDynamix email notifications, and it will automatically update the ticketing feed.


TeamDynamix can also be integrated with MS Teams and Slack – allowing for technicians to add comments to tickets or even create tickets directly from the thread.

See The Full ITSM Platform

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