ITSM - Dashboard & Reporting

Get an all-in-one view of resource capacity, SLA compliance, critical tickets and requests for change (RFC) with project risk and status on a single dashboard.

When measuring IT Service Management (ITSM) effectiveness, dashboards and reports provide the key metrics you need to make confident decisions. They help to identify issues before they become larger problems, support key meetings, profile trends and help to communicate the value IT provides to your entire organization.

ITSM - Dashboard & Reporting

Get an all-in-one view of resource capacity, SLA compliance, critical tickets, and requests for change (RFC) with project risk and status on a single dashboard.

When measuring IT Service Management (ITSM) effectiveness, dashboards and reports provide the key metrics you need to make confident decisions. They help to identify issues before they become larger problems, support key meetings, profile trends and help to communicate the value IT provides to your entire organization.

Home > ITSM > Dashboards & Reporting

ITSM Dashboards Make Tracking Easy

With transparency at the core, TeamDynamix has developed a flexible platform that allows you to share as much or as little as you like. You can share dashboards with key stakeholders, publish dashboards externally and integrate with third-party data tools.

Our solution allows for highly configurable role-based dashboards. Custom role-based dashboards can be pushed to users and, once users sign in, they can further customize their dashboards as desired. In addition, dashboards can be published to provide information to public users. All this together gives you flexible and easy access to the key data, reports, and dashboards you need

LINKBANK Takes Ownership of IT Service Management

Reliable IT service management is especially critical in a banking environment. LINKBANK is using the TeamDynamix platform to gain the visibility they need into technical operations and build sound change management processes. They are even using it outside of IT to help with enterprise service management.  

Dashboard & reports make it all come together

TeamDynamix provides highly configurable role-based dashboards. Custom role-based dashboards can be pushed to users, and once they are signed in, they can further customize their dashboards as needed. In addition, dashboards can be published to provide information to public users for better transparency.

TeamDynamix’s live dashboards provide managers the ability to see real-time spikes in incidents. From there, they can initiate a major incident or problem management workflow. The solution also supports the ability to have third-party systems initiate a ticket when that service is not available. The unavailability of service can also trigger a change to the CI’s status within an asset record. In addition, the change in CI status can be populated on a real-time dashboard for managers to monitor. The platform also features a powerful report builder that allows anyone to easily build reports – no coding or scripting skills required. TeamDynamix can import data from other sources and export data to spreadsheets, CSV, HTML, and PDF format. Users can both configure their own dashboards and have dashboards assigned to them, which can display relevant data on incident and ticket status. The interface is user-friendly, with all dashboards built using a drag and drop functionality.

Users can utilize TeamDynamix reporting with easy drag and drop build tools. In addition, standard out-of-the-box reports for ticket volume, agent performance, and KPIs can be added, as well as customer reports from internal and external sources. TeamDynamix includes survey tools that also benefit from our reporting and analytic tools. All reports can be scheduled and automatically delivered.

TeamDynamix Dashboards & Reporting Solution for ITSM

Because we now have a robust help desk application available, we have much more visibility and can plan for our IT needs more effectively.

- Katie Hayes, Project Manager

Gain visibility & control

View Spikes in Incidents
The live dashboards within TeamDynamix provide managers the ability to see real-time spikes in incidents. From there, they can initiate major incident or problem management workflows. Our solution supports the ability to have third-party systems initiate a ticket when that service is not available. The unavailability of service can also trigger a change to the CI’s status within an asset record. In addition, the change in CI status can be populated on a real-time dashboard for managers to monitor.

Track Trends
In addition to our report builder that can display trends, TeamDynamix can also automatically deliver reports when a report has results. For example, if you want a report that shows tickets that are overdue by 10 or more days when that threshold is met a report will generate that lists those tickets and it will be automatically delivered to the appropriate stakeholders.

Measure Quality and Performance
TeamDynamix is loaded with out-of-the-box reporting to measuring quality and performance. In addition, our report builder enables anyone to build the reports and dashboards they need to make confident decisions and focus on priorities. Examples include “Changes Implemented by Department,” “Change Queue,” and “Unplanned Service Outages and Status.”

Project Goals, Timelines, and Risks
Reporting can quickly identify the quantity and cost of time spent based upon any data captured on projects, including divisional goals. Additionally, project portfolios can be created based on divisional goals. Projects can be added to portfolios, and total time can be tracked at the portfolio level.

Keep everyone well informed

All dashboards have an out-of-the-box feature that allows technicians, with proper permissions, to make dashboards publicly available. When viewing the dashboard as a public user, a unique URL is automatically created and receives the relevant client portal branding.

Many of our customers leverage this feature to offer transparency into IT and departmental metrics to their community. Staff members can create their own reports and dashboards as well. Many will create a custom view that combines key elements such as “My Tickets,” “My Tasks,” “Requests for Change,” “Project Status,” “SLA Tracking” and even a news feed.

Automated Notifications
TeamDynamix has flexible notification and alerting capabilities that allow you to configure notifications and alerts, as well as easily identify recipients. Support teams and executive approvers can receive notifications through their dashboards. You can also use our robust API library to craft further notification channels such as posting to a Microsoft Teams or Slack channel.

Administrators can configure automatic ticketing notifications based on events. Support teams can use custom response templates to email end-users from tickets. Technicians and end-users can also reply to TeamDynamix email notifications and it will automatically update the ticketing feed.

TeamDynamix can be integrated with Microsoft Teams and Slack – allowing technicians to add comments to tickets or even create tickets directly from the thread.

Why it is so important to have an ITSM system that also tracks projects?

Nothing is as simple as it appears on the surface. Often what may be entered initially as an incident eventually morphs into a problem. This is not uncommon, and most platforms manage this transformation. 

However, what happens when the problem should really be managed as a project? Conversion of a problem to a project in TeamDynamix is easy because you can easily convert it and stay on the same platform – there’s no need to navigate to a different tool or software. 

Learn more about TeamDynamix Project Portfolio Management. 

TeamDynamix Ranked 1st​ of 17 in IT Service Management

This report used insights from validated users to share why TeamDynamix users are more satisfied and more likely to recommend this solution to their peers and colleagues. Outstanding user reviews rank TeamDynamix ITSM as a leader in the SoftwareReviews’ January 2021 Data Quadrant.

 

TeamDynamix focuses on implementing ITIL best practices in the features and functionality of their product. The product is very customizable even if you don’t have developers dedicated to program customization.”

– IT Director, Mid-Market 

No Coding. No Scripting. No Hassles!

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