Featured Case Studies

SUNY Buffalo State Takes IT Operations to a New Level

Consolidating multiple systems into a single system is often a significant benefit. That was certainly the case for Buffalo State College (BSC) BSC. just went live with a powerful new consolidated service catalog and ticketing solution in July 2017. The new solution, by TeamDynamix, is a cloud-based work management system designed to help service organizations at colleges and universities align, collaborate, and simplify their work management processes.

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Boston College Simplifies Project Management

There is an increasing demand for visibility into IT Services (ITS) work processes at colleges and universities. Functionality and flexibility become paramount to creating a successful work management framework. Boston College, a private Jesuit Catholic research university located six miles west of downtown Boston, achieved that framework through the TeamDynamix (TDX) Project Portfolio Management (PPM) platform, a cloud-based work management platform.

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Texas Woman’s University Builds out Enterprise Service Management

The technology staff at Texas Woman’s University (TWU) in Denton, TX, was faced with a dilemma in 2012. Their legacy service management solution was lagging behind and didn’t include project management. “We needed a solution for project management (PPM),” says Heather E. Davis, manager of IT training and development at TWU, the largest primarily women’s public university in the U.S. “We wanted to find a solution that included IT service management (ITSM) as well.”

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Johnson County Community College Transforms the Service Organization

Transforming a college or university’s IT service organization from order taker to strategic innovator may seem like an unrealistic objective, especially when faced with budget and resource limitations. That’s precisely what’s happening though at Johnson County Community College (JCCC) in Overland Park, KS. JCCC has deployed TeamDynamix (TDX), a cloud-based work management platform designed specifically for higher education, to transform their service organization.

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More Case Studies

Virginia Tech Service Management

Virginia Tech Leverages YouTube
for Student Outreach

Virginia Tech’s IT Department has a YouTube Channel—and it is not full of cute cat videos. In fact, the channel is full of professional, helpful tutorials.

Miami University Client Student Portal

Miami University’s Winning Client Portal

Bob Black, Assistant Director of Service and Project Management, and Jeffrey Toaddy, IT Service Management Coordinator, gave us the scoop behind their client portal and to provide tips for others.

Chico State ITSM Across Campus

Optimizing IT Services at Chico State

With increased visibility, collaborative tools and sophisticated workflow, Chico State provides a higher level of IT services for students, faculty, and staff.

UWRF Connects IT

University of Wisconsin-River Falls
Connects IT to Students

Greg Van De Mark and Sara Solland of the University of Wisconsin-River Falls (UWRF) share the story behind their website, including where they got their inspiration.

University of Colorado Project Management

University of Colorado Information Systems Achieves Excellence in Project Management

With TeamDynamix, the PMO in the University of Colorado Information Systems (UIS) department has a bigger, broader view across four different campuses.

University of Wyoming Service Management

University of Wyoming Extends Service Management Technology Beyond the Walls of IT

University of Wyoming evolves from Incident to Service Management, reaping the benefits of customer satisfaction along the way.

FAU Service and Project Management

Florida Atlantic University Takes a Centralized Approach to Service Management

A discussion with Florida Atlantic University on its application of Service Management across campus, providing benefit to departments beyond IT.

ECU IT Service Management

East Carolina University Extends ITSM into the PMO with TeamDynamix

East Carolina University transitions to a holistic approach to service management across the campus.

SCUHS Unifies IT Across Campus

Southern California University of Health Sciences (SCUHS) Breaks Out of the Mold

SCUHS deploys TeamDynamix Enterprise Service Management across campus, addressing IT, Facilities, and Marketing on one platform.