For more than a hundred years, Southern California University of Health Sciences (SCUHS) has prepared students for successful careers in patient care. The school is located about 20 miles southeast of Los Angeles in Whittier, CA. It offers programs in chiropractic care, acupuncture, and Oriental medicine, as well as a newly launched physician assistant program. For the last 10 […]

A discussion with Hector Molina, Director, Central Project Office, ITCS on East Carolina University’s transition to a holistic approach to service management across the campus. BEFORE TEAMDYNAMIX Info-Tech: What were you using for service management? What about project portfolio tracking? What technology were you using at your institution? Hector: The old tools we had were quite […]

A discussion with Florida Atlantic University on its application of Service Management across campus, providing benefit to departments beyond IT with Ann Edvaldsson, Associate Director of User Services. BEFORE TEAMDYNAMIX Info-Tech: What led you to start thinking about replacing your existing ITSM solution? Ann: We had used a couple of different tools in my time at […]

A discussion with the University of Wyoming on evolving from Incident to Service Management, reaping the benefits of customer satisfaction along the way with Brett Williams, Manager, Technology Support Unit and Help Desk. BEFORE TEAMDYNAMIX Info-Tech: What led you to start thinking about replacing your existing ITSM solution? Brett: Our old service management tool was never […]