Virginia Tech Service Management

Virginia Tech Leverages YouTube
for Student Outreach

Virginia Tech’s IT Department has a YouTube Channel—and it is not full of cute cat videos. In fact, the channel is full of professional, helpful tutorials.

Miami University Client Student Portal

Miami University’s Winning Client Portal

Bob Black, Assistant Director of Service and Project Management, and Jeffrey Toaddy, IT Service Management Coordinator, gave us the scoop behind their client portal and to provide tips for other Higher Education IT departments.

Chico State ITSM Across Campus

Optimizing IT Services at Chico State

With increased visibility, collaborative tools and sophisticated workflow, Chico State provides a higher level of IT services for students, faculty, and staff.


UWRF Connects IT

University of Wisconsin-River Falls
Connects IT to Students

Greg Van De Mark and Sara Solland of the University of Wisconsin-River Falls (UWRF) were kind enough to share the story behind their website, including where they got their inspiration.

University of Colorado Project Management

University of Colorado Information Systems Achieves Excellence in Project Management

With TeamDynamix Project Portfolio Management, the PMO in the University of Colorado Information Systems (UIS) department has a bigger, broader view across four different campuses.

University of Wyoming Service Management

University of Wyoming Extends Service Management Technology Beyond the Walls of IT

University of Wyoming evolves from Incident to Service Management, reaping the benefits of customer satisfaction along the way.


FAU Service and Project Management

Florida Atlantic University Takes a Centralized Approach to Service Management

A discussion with Florida Atlantic University on its application of Service Management across campus, providing benefit to departments beyond IT.

ECU IT Service Management

East Carolina University Extends ITSM into the PMO with TeamDynamix

East Carolina University transitions to a holistic approach to service management across the campus.

SCUHS Unifies IT Across Campus

Southern California University of Health Sciences (SCUHS) Breaks Out of the Mold

Southern California University of Health Sciences (SCUHS) deploys TeamDynamix Enterprise Service Management across campus, addressing IT, Facilities, and Marketing on one platform.