With DEX and ITSM on the same platform, autonomous remediation can reduce endpoint-related tickets by 60-70%, and remaining issues can be resolved faster with full device, user, and telemetry details at your fingertips. A technician can decrease first time resolution by as much as 80% with increased visibility to telemetry.
With TeamDynamix DEX on the same platform as ITSM and ITAM, you gain a holistic view of every computer. Technicians can quickly troubleshoot as they will have access to the end user’s hardware, software, and performance metrics. They can diagnose and fix issues faster, leading to a 20-40% faster resolution time.
DEX operates as the eyes and ears of the IT service team, allowing you to quickly detect issues and initiate action, either on the local endpoint or within any enterprise solution. Because DEX sits on top of an enterprise integration and automation layer, you can easily configure the system to trigger specific pre-built automations integrating across your full ecosystem of applications.
DEX is entirely self-contained – both at the server and the lightweight and high-performance endpoint agent. There are no customer-run databases, servers, or collectors. There is also no reliance on external data sources, mapping or normalization, and no need for data quality assessments.
Standalone DEX tools tell you a device is unhealthy, and then the technician must work on the ticket in another window, resulting in context switches between multiple screens. In TeamDynamix, the health data, asset record, software inventory, and ticket are all on the same platform, so a single technician can detect, diagnose, act, and verify in one system.
Having everything reported, documented, and go through an initial round of troubleshooting in the first step seems like a dream come true.
Brad Staupp
Director, JCCC
Autonomously remediate issues or trigger action with configurable risk tolerance.
Elevate ITSM with DEX, dramatically improving service and reducing inbound ticket volumes.
Get real-time device health monitoring. Know which devices are failing and why.
Catch problems before they become tickets with proactive issue detection.
Optimize your tech performance. With DEX you can extend the life of your hardware and save money.
Empower technicians with more information for better, faster service.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
