Find problems before users become frustrated and unproductive. By setting thresholds for each signal monitored on a two-tier system, you can initiate a variety of actions automatically. For the warning level, you might send an alert email and run a remediation script. Then, if the problem gets worse despite the remediation, reaching the critical threshold could automatically create a ticket.
The most expensive question in support is knowing what is causing a general perception of slowness. It could be a lack of sufficient memory, high CPU pressure, poor network performance, or something outside of your network entirely, like a broken DNS. DEX gives detail into what’s happening by measuring all possibilities, including network throughput, latency, and probing DNS responsiveness.
When computers feel slow, you can see whether a specific hardware component lies at the center of the problem or whether it is a software issue, such as if it was caused by the security and management stack. DEX attributes CPU, memory and disk to the software you have deployed, grouped by category, while excluding operating-system processes which can’t be removed.
Understand the cause of slow machines by pinpointing specific issues. View per-process CPU, memory, disk I/O, launch time, and crash counts. A background-load measure learns what normal looks like on that machine and flags the creep in background processes that cause slowdowns. Watch for call quality issues in Teams and Zoom without needing API entitlements.
Set two-tier responses on every source with separate trigger and reset thresholds and mandatory sustained-duration requirements. If a user is away, DEX adjusts thresholds that may not be relevant until someone is actually trying to get work done on a specific machine.
Understand what normal is for each machine: how many background processes are too many, or how long a wake from sleep should take. DEX learns a baseline for each computer, alerts on the margin above it, and keeps that baseline across restarts so a busy workstation is not permanently red and a quiet laptop is not permanently green.
When supporting thousands of devices, you need to be as proactive as possible—anticipating issues before they are reported, or ideally, before they occur at all.
Brad Staupp
Director, JCCC
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