Most device problems build slowly. Disks fill up, batteries fade, and a bad app update starts taking up memory. Users suffer silently for weeks before filing a ticket, trying to solve it on their own, wasting time, and building resentment toward IT. DEX dashboards surface those signals, automate remediations, rank affected devices, and illuminate patterns, so you can act before a ticket is created.
Continuously monitor individual devices and replace them when needed rather than on an arbitrary schedule, resulting in cost savings across the organization and a reduction in per-device total cost of ownership. With lists of the worst-performing devices, you can hand-pick computers to pull out of the standard replacement cycle, avoiding time-consuming issues for users.
Your primary DEX dashboard gives you an organization wide view of all computers in your environment, with an average health score, a distribution of health, trends in recent history, and lists of the worst offending devices. Slice it by department, location, model, or age. Each person can configure what they see, and each graph view can be filtered and scoped so you only see what you want to.
Move away from averages and investigate the worst offenders on your list to proactively fix issues or replace problem devices before they start to drag down users. View out-of-the-box lists ranking the lowest-scoring devices, noisiest processes, busiest CPUs, and slowest startups. Take action by launching a remediation or opening a ticket. Dig in to see which hardware components are acting up.
Set up company automations based on real numbers, avoiding noise from thresholds that are incorrectly configured. You decide what counts as a real problem in your environment by setting the warning and critical bands with both a value and a duration you control. Silence what doesn’t matter and route what’s important to a ticket, script, or person.
When a device crosses a threshold, we can automatically remediate it or get ahead of it before it ever becomes a disruption.
Jason Pelletier
Sr. Director, Bowdoin College
Autonomously remediate issues or trigger action with configurable risk tolerance.
Elevate ITSM with DEX, dramatically improving service and reducing inbound ticket volumes.
Get real-time device health monitoring. Know which devices are failing and why.
Catch problems before they become tickets with proactive issue detection.
Optimize your tech performance. With DEX you can extend the life of your hardware and save money.
Empower technicians with more information for better, faster service.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
