DEX rolls 40+ measured signals into a single per-computer DEX score of 1–100 indicating the overall health and performance of each device. View the executive-level score and accompanying trend alongside basic hardware properties, or drill down into individual metrics for a richer understanding of device health so you can find and fix user problems before they become tickets.
When a processor runs hot, it protects itself by silently slowing down. Users feel a slower machine, but CPU utilization looks normal, and nothing is logged. TeamDynamix DEX measures thermal throttling directly, turning vague ‘slow laptop’ complaints into a specific, measurable condition. This is one of the clearest signals of aging hardware, yet one that most DEX tools never track.
DEX measures 40+ signals across processes and applications, from battery health to core hardware and OS telemetry (CPU, memory, disk, battery, network, GPU) to thermal throttling and resource/crash tracking. It measures SMART and NVMe drive health to prevent data loss and emergency replacements. Machines are ranked by performance. Critical signal levels can be adjusted without code changes.
Failed sleep, slow wakes, crashes on waking, slow boots: users live with these daily and almost never file a ticket. TeamDynamix DEX measures each one directly, tracking sleep-failure counts, wake delay, crash-after-wake detection, and boot and logon reliability. These problems are often caused by software, which means fixing them restores real productivity without replacing the hardware.
With DEX and ITAM on a unified platform, health data is added to the ITAM asset record you already keep for each device, enriching what you already know about that device. See warranty, purchase date, installed software, software usage, cloud software usage, shadow IT, entitlements, and open tickets. When a technician needs context, it’s all in one place, without the need to switch tools.
Compare the performance of device manufacturers, models and more. Then drill down to get the insights behind the score: CPU, memory, disk, networking, specific processes triggering alerts. You get from summary to root cause in several clicks without needing a second tool.
DEX changes the conversation from ‘tell me what’s happening’ to ‘here’s what we’re already doing about it.’
Jason Pelletier
Sr. Director, Bowdoin College
Autonomously remediate issues or trigger action with configurable risk tolerance.
Elevate ITSM with DEX, dramatically improving service and reducing inbound ticket volumes.
Get real-time device health monitoring. Know which devices are failing and why.
Catch problems before they become tickets with proactive issue detection.
Optimize your tech performance. With DEX you can extend the life of your hardware and save money.
Empower technicians with more information for better, faster service.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
