Dramatically reduce productivity loss and IT ticket volume attributed to end-users “suffering in silence” and bring DEX together natively with ITSM for efficient response. DEX monitors device health, reports on application stability, detects end-user issues, and initiates self-healing or opens a ticket through no-code automation or intervention without buying, staffing, or integrating a separate system.
Gain access to valuable computer telemetry metrics to solve issues faster.
Quickly resolve issues with improved visibility to key health metrics.
Reduce IT team drain and deliver better service with unified ITSM/ITAM/DEX.
DEX automates self-healing once determining it needs to take action, using automation to initiate a response. DEX runs a curated, risk-gated remediation the moment something degrades, such as killing a runaway process or clearing disk space. It then re-measures to confirm whether the fix worked or if further action is required – such as running a more complex workflow in your iPaaS system or creating a ticket in your ITSM system for a human-in-the-loop interaction.
DEX was built on TeamDynamix’ unified, no-code platform. Together with AI ITSM and ITAM, DEX increases user satisfaction and reduces the burden on your team. Autonomously detect issues, remediate them, and verify the results seamlessly and automatically. DEX adds additional insights to improve the service desk, so you have a better end-user experience that leads to improved productivity.
Measure how your technology is performing with continuous visibility into per-computer health and employee experience. A native agent tracks 40+ health signals, presenting an overall DEX score of 1-100 for every device on a preconfigured dashboard. Start with the organizational view, and in one click, you can see performance metrics for an individual computer, including a health gauge, component and pressure bars with warning and critical thresholds, a score trend, and an event log showing each prior trigger.
Find problems before users become frustrated and unproductive. With thresholds for each signal, you can initiate your choice of actions. DEX monitors and detects when health indicators move outside of the range indicated for a healthy machine. Once this occurs, DEX can trigger automated fixes or auto-create tickets.
Get ahead of issues that bring your organization down. Dashboards give you a high-level view of performance so you can move to continuous organizational improvements rather than one-off fixes. Configurable widgets including overall health score and worst-performing computers with scores on a distribution curve, give performance insights on metrics you care about so you can analyze and act on patterns. Easily tell whether issues are outliers, or part of a trend.
DEX gives service desk teams something they’ve never really had: a clear picture of how a customer’s device is performing before that person ever contacts them.
Jason P.
Bowdoin College
Most IT organizations already collect everything they need to get ahead of problems: device telemetry, ticket history, asset records, employee sentiment. The trouble is that it lives in different places, watched by different tools. Learn how Digital Employee Experience (DEX) pulls everything together in one single source of truth. Turing break/fix IT processes into proactive, self-healing service.
CUSTOMER STORY
CUSTOMER STORY
CUSTOMER STORY
Digital employee experience (DEX) software helps organizations measure, monitor, and improve how employees experience the devices, applications, and technology they rely on every day. DEX software provides visibility into endpoint performance, user sentiment, and productivity trends so IT teams can identify issues, improve experiences, and reduce disruption.
DEX software improves productivity by identifying and resolving technology issues before they affect employees. By combining real-time endpoint intelligence, experience monitoring and autonomous remediation, DEX software helps reduce downtime, improve performance and keep employees focused on their work.
With DEX, teams can identify and resolve issues before they impact employees, freeing up time for more strategic work so they can move from reactive ticket management to proactive detection and automated fixes, helping IT focus resources where they matter most.
OUR SOLUTIONS
Drive agility in service management with AI and automation. Leverage a full lifecycle ITSM/ESM platform with support for ITIL, change management, assets, self-service and more.
Supercharge service with automation and AI for faster, better outcomes.
Make enterprise service management a reality with a single platform across IT, facilities, HR, marketing and more.
Cut software costs, stay compliant and expedite service delivery with real-time insights and usage data for all assets.
Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.
Change the way you chat with conversational AI – enable virtual agents with custom forms and automation to take real action for faster resolution of tickets and easier information retrieval.
Let automation take off with no-code enterprise integration and workflow. Embrace digital transformation using a single hub to connect hundreds of platforms in one place.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
